Chike Nwoba

Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.

• Maintained up-to-date product and service knowledge by attending regular training opportunities.
• Stayed updated on company policies, enabling accurate information dissemination to customers.
• Thoroughly monitored compliance with customer service standards to maintain stellar industry reputation eg. CSATs and Quality.
• Reduced customer wait times by adhering to call target timeframes.
• Developed rapport with customers for improved loyalty and repeat business.
• Floor assist and help to latest colleagues on production ground

• Assisted customers with varying questions using product knowledge and service expertise.

• Assisted customers with varying questions using product knowledge and service expertise.
• Maintained excellent working relations with numerous external clients, providing timely quotes and claim information.
• Coordinated advanced help for complex travel insurance claim issues.
• Enhanced communication channels through regular updates on company policies and promotions.
• Maintained excellent client satisfaction by providing in-depth support.