Chetan Jhummun
Bon Accueil,Mauritius
Summary
Organised and dependable IT Engineer with five years of experience. Successful at managing multiple priorities with positive attitude. Willing to take on greater responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work history
Senior cloud engineer
Mauritius Telecom
Ebene, Mauritius
2024.07 - Current
- Configured cloud infrastructure components to optimise performance, enhance scalability, and ensure seamless integration with applications.
- Provided cloud support to clients, resolving issues and improving user experience.
- Helped organisations migrate computer systems to cloud, resolving issues promptly.
Analyst Tech Support, Onsite Technology Services
Standard Chartered Bank
Ebene, Mauritius
2022.01 - 2024.06
- Provided round-the-clock tech support for uninterrupted business operations.
- Facilitated remote tech support sessions, minimising downtime for users.
- Answered incoming tech support calls calmly under pressure situations; ensured quality users experience despite high volumes of inquiries.
- Coordinated with IT department for network-connected machine issues, ensuring comprehensive tech support at all times.
- Managed tech support queries efficiently, reducing resolution time significantly.
IT engineer
StructureIt
Moka, Mauritius
2019.08 - 2021.12
- Updated service users on ticket progress, escalating urgent issues for swift action.
- Carried out new hardware installations and updates, keeping systems functional and secure.
- Responded to and resolved tickets promptly, eliminating service user downtime.
- Managed inventory of IT equipment, aiding in budget control.
Education
Postgraduate Diploma - Project Management
Regent Business School
South Africa 2022.08 - 2023.08
Bachelor of Science with Honours (BSc Hons) - Computer Science
SUPINFO International University
France 2016.11 - 2020.11
Professional Certification - AZ-104 MS Azure Certified Administrator
Microsoft
2001.04 -
Professional Certification - AZ-109 MS Azure Certified Fundamentals
Microsoft
Professional Certification - Huawei Certified Specialist Associate Sales-Data Center Facility
Huawei
Professional Certification - Huawei Certified Specialist Associate Presales-Data Center Facility (Modular DC
Huawei
Skills
- Complaint handling and resolution
- Critical observation
- Communication skills
- Willingness to learn
- Calm under pressure
- Networking
- Problem-solving
Languages
English
Advanced
French
Upper intermediate
Hindi
Elementary
Affiliations
- Gaming
- Playing Football
- Reading Tech Magazines
- Swimming
Timeline
Senior cloud engineer
Mauritius Telecom
2024.07 - Current
Postgraduate Diploma - Project Management
Regent Business School
2022.08 - 2023.08
Analyst Tech Support, Onsite Technology Services
Standard Chartered Bank
2022.01 - 2024.06
IT engineer
StructureIt
2019.08 - 2021.12
Bachelor of Science with Honours (BSc Hons) - Computer Science
SUPINFO International University
2016.11 - 2020.11
Professional Certification - AZ-104 MS Azure Certified Administrator
Microsoft
2001.04 -
Professional Certification - AZ-109 MS Azure Certified Fundamentals
Microsoft
Professional Certification - Huawei Certified Specialist Associate Sales-Data Center Facility
Huawei
Professional Certification - Huawei Certified Specialist Associate Presales-Data Center Facility (Modular DC
Huawei