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Dedicated customer service representative with expertise in account management and transaction resolution. Committed to compliance adherence and effective communication, ensuring high customer satisfaction and prompt issue resolution.

Resourceful Credit Card Customer Service Representative recognized for high productivity and efficient task completion. Skilled in dispute resolution, fraud detection, and account management. Excel in communication, problem-solving, and empathy, ensuring positive customer experiences and effective issue resolution.

Driven professional with expertise in operational efficiency and customer relationship management. Proven ability to enhance workflows and resolve issues swiftly, ensuring timely and effective service delivery.

To utilize valuable work experience, and transferable skills I have attained within a prestigious company consistent with my career path, which is to perform administrative and customer relations’ functions. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Cherina Madoo

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Qualification - Accounting

Customer Service Representative – Card Operation

Bachelor of Science - Banking & Finance

Assistant Level 1 (Credit & Card Services)

High School Diploma -