Qualification - Accounting
ACCA
03.2026 - Current
Open To Work
Cherina Madoo
Centre de Flacq,FL
Timeline
Customer Service Representative – Card Operation
PEX
05.2025 - Current
Bachelor of Science - Banking & Finance
Universite Des Macareignes
08.2024 - 08.2025
Assistant Level 1 (Credit & Card Services)
Cim Finance
01.2024 - 07.2024
High School Diploma -
Mahatma Gandhi Secondary School
01.2017 - 12.2023
Work Preference
Work Type
Full TimeLocation Preference
On-SiteHybridImportant To Me
Career advancementWork History
Customer Service Representative – Card Operation
PEX
05.2025 - Current
- Handle customer enquiries and provide support for card-related services, transactions, and issues.
- Perform card operations activities, including monitoring card accounts, Banks line, and reviewing transaction-related requests.
- Assist with fraud monitoring by identifying suspicious activity and escalating potential risks according to internal procedures.
- Support risk control processes by ensuring customer verification and compliance requirements are followed.
- Collaborate with internal teams to investigate and resolve card-related issues efficiently.
- Maintain accurate records of customer interactions and follow-up actions.
- Gain hands-on experience in financial services operations, risk awareness, and customer protection processes.
Assistant Level 1 (Credit & Card Services)
Cim Finance
01.2024 - 07.2024
- Assisted customers with credit-related enquiries, account information, and financial service requests.
- Supported credit purchase follow-ups by monitoring outstanding cases and ensuring timely customer communication.
- Researched and resolved customer complaints and disputes related to credit card accounts.
- Managed refund-related procedures by reviewing requests and coordinating with relevant departments for resolution.
- Provided support within the credit card department, handling customer queries and transaction-related concerns.
- Maintained detailed records of customer interactions, requests, and case follow-ups.
- Developed experience in credit operations, customer service, and financial services processes.
Overview
2
2
years of professional experience
2
2
Languages
Education
High School Diploma -
Mahatma Gandhi Secondary School
01.2017 - 12.2023
Bachelor of Science - Banking & Finance
Universite Des Macareignes
08.2024 - 08.2025
Qualification - Accounting
ACCA
03.2026 - Current
Skills
- Customer relationship management
- Analytical
Summary
Finance professional with experience in credit services, card operations, and fraud monitoring within the financial services sector. Currently pursuing ACCA and developing expertise in accounting and the wider financial services industry.
Languages
English
Bilingual or Proficient (C2)
French
Bilingual or Proficient (C2)