Chekhar Gobindoo
Plaine Des Papayes
Languages
English, French
Native language
Hindi
Proficient
C2
German
Elementary
A2
English
Bilingual or Proficient (C2)
French
Advanced (C1)
Summary
Hardworking and reliable Customer Support Representative with strong ability in Data Analysis. Offering rapid response and action in specific situation. Highly organized, proactive and punctual with team-oriented mentality. Financial Advisor with talent for Analysing clients demand and Budgets. Strong knowledge of Microsoft Office Package. Communicative and team-oriented with proficiency in Arche, CRM Symphonie 7, Sage CRM, Forti Client and Simplicity. Proven history of productivity to meet team, individual and management objectives. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Support Representative
Debtfree Management Services Ltd
Ebène
08.2021 - Current
- Reviewed customer account information to determine current issues and potential solutions.
- Upheld high standards of customer services by responding to inquiries, needs and problems.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Applied consultative approach to collect information on customer service, account and technical concerns.
- Processed customer account changes with proprietary software.
- Assisted in training and motivating new employees.
- Processed more than 100 Documents in new orders day with full accuracy.
Financial Advisor /Analyst
Debtfree Management Services Ltd
Ebène
10.2019 - Current
- Implemented diverse wealth management options to meet client objectives.
- Kept abreast of financial impact of clients' life changes to meet needs and target new areas of growth.
- Analyzed wills, insurance policies and corporate contracts.
- Drafted executive analysis reports detailing profit opportunities and potential risks involved.
- Escalation of potential anomalies with documents and contacts of clients.
- Reallocation of Monthly Revenue and Expenses of Clients.
- Managed maximum of 80 client's budget when set target was 25-30 client's budget.
Customer Service Representative
Euro CRM
Moka
03.2019 - 05.2019
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
- Assessed customer needs and upsold products and services to maximize sales.
- Educated customers on special pricing opportunities and company offerings.
- Attended above 21 clients in 9+ hours and achieved most qualitative task.
Sales Representative
Swarovski
Grand Baie
12.2018 - 12.2018
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Monitored customer order process and addressed customer issues.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Improved overall customer purchasing experiences to promote steady revenue.
- Demonstrated product features to align with customer needs.
- Helped in achieving sales profit Rs 500,000 for set daily target.
Education
Bachelor of Arts - English Language And Literature
Open University of Mauritius
Reduit / Forest Side08.2023
High School Certificate - Language And Philosophy
Piton State College
Piton, Mauritius01.2019
School Certificate - Science
Piton State College
Piton02.2017
Skills
- ITSM (IT Service Management)
- Risk Management
- Customer support needs assessment
- Call Center Operations
- Active listening
- Collaboration
- Work ethic
- Job Versatility
- Decision-making
- Flexible
- Microsoft Office
- Time management
Certification
- Accredited course in Finance Foundations: Risk Management by LinkedIn registered with NASBA and PMI® Registered Education Provider.
Field of Study: Finance Program: National Association of State Boards of Accountancy (NASBA) | Registry ID: #140940 | Certificate No: ASvnqLbjfkglMr8DjwQV4Hir8qib | Continuing Professional Education Credit (CPE): 2.60 | Certificate Link: https://www.linkedin.com/learning/certificates/c5f9bc442fd01de6bc1396fe0042816aeb3e846fce5e8db8d1ed406eb9f358c4?trk=share_certificate | https://www.linkedin.com/learning/certificates/6b15b70571fac849e3d1786ff6d11a10e55090804dc1ff74ae0bc2c9927723b3?trk=share_certificate
- IT Service Management Foundation Course (ITSM) by LinkedIn Learning Platform
Certificate Id: AWk2OhvC5tpSSTE5v6A2_MNzY_M | Certificate Link: https://www.linkedin.com/learning/certificates/25e0d9e7e337f5bdd74e08cb2c1bf3f19b7bc53896ddbed646300bd21e8ec51e?trk=share_certificate
- Diploma Course in Information Technology (IT) by Udemy.
Certificate ID: UUC-33291713-f7ef-4961-af34-10a88652f8a1 | Certificate Link:
https://www.udemy.com/certificate/UC-33291713-f7ef-4961-af34-10a88652f8a1/
- Diploma Course in Business Management by Udemy.
Certificate ID: UC-4ed3af0f-4c4b-4677-b6ad-3b4582e6c084 | Certificate Link:
https://www.udemy.com/certificate/UC-4ed3af0f-4c4b-4677-b6ad-3b4582e6c084/
Interests and Hobbies
- Music: Singer (Vocalist)
- Sport: Badminton & Swimming
- Peruser and Literature : Novel by Jhumpa Lahiri 'The Namesake' | Shakespeare's 'Macbeth', 'Measure for Measure', 'Twelfth Nighth | 'Think Like a Monk' by Jay Shetty
- Psychoanalysis Literature
- Cultural Discovery (Travel)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Customer Support Representative
Debtfree Management Services Ltd
08.2021 - Current
Financial Advisor /Analyst
Debtfree Management Services Ltd
10.2019 - Current
Customer Service Representative
Euro CRM
03.2019 - 05.2019
Sales Representative
Swarovski
12.2018 - 12.2018
Bachelor of Arts - English Language And Literature
Open University of Mauritius
High School Certificate - Language And Philosophy
Piton State College
School Certificate - Science
Piton State College
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