
PROBLEM SOLVING
COMMUNICATION
ACTIVE LISTENING
TECHNICAL KNOWLEDGE
PATIENCE
CRITICAL THINKING
ADAPTABILITY
CUSTOMER SERVICE AGENT
Responsible for interacting with customer, can manage customer queries, improve customer satisfaction by handling difficult situations calmly and facilitating transactions on behalf of company
-Ability to work under pressure to meet deadlines
-Ability to do multitasking and be pro-active
-Ability to maintain proper attitudes
-Ability to identify clients' needs and appropriate solutions
-Ability to establish priorities, plan, coordinate and monitor own work plan
-Client orientation- Focus on customer service excellence
-Provide friendly and professional service to customer