Chandrashekhar Rane
Mauritius
Summary
Senior-level IT Executive with 20+ years of experience in IT management space involving establishment of operational / delivery processes in accordance with the ITIL, ISO20K, ISO27001 frameworks.
Multitude of experience in diverse industry verticals across Contact Centers, Large data center management, ITeS & Financial Services to Consulting & Systems Integration
Demonstrated expertise in leading a team of diversely skilled professionals across key functional areas in the IT space viz. service delivery, service management, data center operations, infrastructure management, SLA & uptime adherence, Vendor management, resource planning & recruitment; and IT budgeting.
Overview
26
26
years of professional experience
1
1
Certification
Work History
VP (Level 3) Technology, Mauritius and APAC
Apex Group
01.2020 - Current
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Led a cross-functional team to provide IT Service desk and Remote support to Mauritius and APAC businesses.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Streamlined IT Service Desk operations to maximize efficiency.
- Managed financial, operational and human resources to optimize overall IT service delivery.
- Negotiated contracts with vendors, securing favorable terms for support while maintaining strong professional relationships.
- Established and directed successful programs focused on IT service management - ServiceNow deployment.
- Championed Change and Incident Management Processes within IT organization to ensure smooth transitions to ServiceNow.
Manager –Technology
Accenture Services (Mauritius) Ltd.
11.2012 - 12.2019
- Led +20 member team spread across three local facilities and 2 countries through 2 direct reporting location managers thereby supporting an effective user base of +2300 employees and 24 x 5 operations for 2400 seats
- Principal accountabilities include adherence to 99.99% uptime of IT infrastructure, Finance & budget management, and associated services.
- Implementation of applicable security and process norms and ensuring effective cost recovery of Support services.
- Successfully managed 3 IT PMI projects for Accenture Mauritius, Morocco, and France. Managed budget of ~$950k for the same
- Integrated around 35 IT resources with focus on Diversity and Inclusion
- Successfully standardized IT infra in-line with Accenture Infra standards without impacting business.
Manager –Technology
Accenture Services India Pvt. Ltd.
01.2008 - 11.2012
- Leading a 40-member team spread across two facilities through 4 direct reporting domain managers thereby supporting an effective user base of ~ 7000 employees
- Supporting 18 x 6 operations of around 8200 seats
- Principal accountabilities in the Operations verticals include adherence to 99.99% uptime of IT infrastructure & associated services
- Implementation of applicable security and process norms and ensuring effective cost recovery of Support services
- Responsible for running CSAT survey for the location having target of 85% of user satisfaction
- Received an ACE (Accenture Celebrates Excellence) award for Best Innovation of the Year in Jan 2012.
Manager –Technology
Zensar Technologies Ltd
06.2005 - 01.2008
- Responsible for Overall ITSM and IT infra management for BPO SBU
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Led team of 11 Engineers, Supporting 24 x 6 operations of around 1500 seats
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Implemented ITIL processes like Incident & Change Management.
- Streamlined and monitored programs (e.g. Patch Management ) to alleviate overdue compliance issues; ensuring the adherence and support to Infosec guidelines
- Managing the responsibility of BS7799 & ISO 27001 Certification for BPO SBU
Manager –Technology
Fidelity National Information Services
12.2001 - 06.2005
- Managed a team of 35 outsourced engineers to provide Round-the-clock support and provided second level support for IT Infra; thus supporting 24 x 7 operations of around 3500+ seats
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Managed the project of implementing Witness (A call logger & Quality Analysis tool) across both the facilities in Mumbai
- Ensured the adherence to security policies & smooth coordination with EFUNDS Global Security Services Team for all implementations.
- Instrumental in administration of Cisco & Cabletron Routers & Switches. Managed end-to-end support to Avaya, Nortel Meridian 81C and CISCO IGX network.
- Managed the implementation the Blue Pumpkin (Workforce Management tool), Integration with AVAYA & CMS.
Network Administrator & Hosting Engineer
Satyam Infoway Ltd.
06.2000 - 12.2001
- Actively involved in the Network Design & Implementation of Internet Data Center.
- Part of a core team which Designed and Installed core routers & switches. Performed network security design and integration duties.
- Identified and resolved network congestion issues and bottlenecks by implementing various measures like. QOS, Rate Limiting & Policy based Routing .
- Independently designed & implemented the entire Enterprise wide backup Solution for IDC.
- Installed & configured the Storagetek L180 Tape Library & completely automated the entire backup operations.
- Planned and implemented upgrades to system hardware and software.
- Instrumental in implementing Web traffic analysis reports with Web trends Enterprise suite 5.0. Ensured All the generated reports are delivered to client thru secured channel.
Senior System & Network Administrator
CMS Computers Ltd
05.1998 - 06.2000
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Implemented, developed and tested installation and update of Windows NT Domain controller servers, File servers, print servers and application servers.
- Successfully managed the transition from Novell Netware 3.12 to Windows NT 4.0. Migrated +400 users into new environment without any impact / downtime to business.
- Bagged the “Best Resident Engineer Award” for the year 2000.
- Received a “Letter of Acknowledgment” from the Director on successful completion of Novell 3.12 to Windows NT 4.0 migration project.
- Designed and evaluated WAN and LAN connectivity technologies.
Education
BE - Computer Science - Computers
University Of Allahabad
08.1997
Skills
- IT Infrastructure Management (Implementation & Operations)
- IT Governance
- ITIL Framework & Process Improvement
- Leadership and People Development
- IT Security Operations & Risk Management
- IT M&A and Post merger Integration
- Strategic Planning
- Digital Transformation & Technology Integration
- IT Financials, Budgeting & ROI
- Vendor Management and IT partner development
- Process Re-engineering / optimization
Certification
- Novell Certified Network Administrator (C.N.A.) of NetWare 4.10
- Novell Certified Network Engineer (C.N.E.) of NetWare 4.11
- Novell Certified Network Engineer (C.N.E.) of NetWare 5.0
- Microsoft Certified Professional (M.C.P.) of Windows NT server 4.0
- CISCO Certified Network Associates (C.C.N.A. 2.0)
- CISCO Certified Network Professional (C.C.N.P 2.0 Routing and Switching)
- ITIL
Trainings Attended
- Cabletron Smart Switch Routers & Matrix Switches, Cabletron India
- Administration of Avaya Definity ACD by Avaya
- Six sigma Quality Green Belt
- Implementing BCM 25999
- ITIL Foundation
Personal Information
- Passport Number: U0139896
- Date of Birth: 25/05/76
Languages
Marathi
Native language
English
Proficient
C2
Hindi
Proficient
C2
Timeline
VP (Level 3) Technology, Mauritius and APAC
Apex Group
01.2020 - Current
Manager –Technology
Accenture Services (Mauritius) Ltd.
11.2012 - 12.2019
Manager –Technology
Accenture Services India Pvt. Ltd.
01.2008 - 11.2012
Manager –Technology
Zensar Technologies Ltd
06.2005 - 01.2008
Manager –Technology
Fidelity National Information Services
12.2001 - 06.2005
Network Administrator & Hosting Engineer
Satyam Infoway Ltd.
06.2000 - 12.2001
Senior System & Network Administrator
CMS Computers Ltd
05.1998 - 06.2000
BE - Computer Science - Computers
University Of Allahabad
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