Chandranee Devi G.Ramdoo

• Performing data quality review of Workstation KYCs for completeness, including ensuring all appropriate information is contained in the KYC to meet all regulatory, legal, bank and audit requirements.

• Perform the required KYC screening on new clients by documenting and corroborating the information obtained on the client as required by the Global KYC Procedures utilizing a variety of independent research sources.

• Analyze client data, documentation and negative news in order to determine Client Risk Profile as established under the Global KYC Procedures.

• Maintain detailed records on clients for second-level review. Liaise with Front Office, Credit, Legal and Operations as necessary as part of the KYC process.

• Organized calendars and files, and developed a system of documentation for the files of clients.

• Worked collaboratively with loan team to ensure the accurate assessment of loan conditions.

• Effectively communicated with internal customers throughout the loan process.

• Processed, pre-approval, post-approval, and disbursement of loan requests.

• Assess loan requests and evaluate the needs of clients seeking loans.

• Carefully prepare and review all personal loan agreements to ensure their compliance with policies.

• Respect the confidentiality and privacy of a client's finances and handle loan.

• Perform world and acuity check as when required.

• Implementation and process drafting of new bank services offered relating to loans project.

• Statistics review of loan and deposit.
• Review of customers' account.

• Prepared official cheques as requested.

• Reconciled cash drawer and resolved discrepancies. • Removed mulilated currency from circulation.

• Identified and mitigated potential fraud and transaction risks.

• Placed orders for customer checks and verified starting numbers.

• Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.

• Responded and assisted customers with account inquiries and updates.

• Processed customer transactions, including loan payments, safe deposit boxes and cheque-cashing.

• Audited fellow teller currency to contribute to dual-control procedures.

• Explained bank services, financial products and applicable fees to customers.

• Counted and packaged currency and coins.

• Turned in excess cash to maintain drawer security.

• Logged cashier's cheques and other transactions to maintain accuracy of account records.

• Accessed computerised financial information to answer questions related to specific accounts.

• Identified and reported suspicious behaviour to security personnel as appropriate.

• Identified and reported suspicious behaviour to security personnel as appropriate.

• Recommended bank products and services to current and prospective customers.

• Sold and cross-sold bank products to new and existing customers. Provided customer records on demand, including account statements and copies of cheques.

• Completed special procedures for customers such as ordering new cheques, stopping payments or investigating identity theft.

• Observed all procedures regarding financial and customer information to prevent possible breaches and data misuse.

• Balanced daily cash deposits and vault inventory with zero error rate.

• Provided high level of customer service through friendly approach, strong professionalism and timely assistance with customer transactions.

• Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.

• Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.

• Data Analysis & Research using the company software.

• Management of accounts.

• Participate in Process Improvement.

• Serve as Technical Resource.

• Delivered an exceptional level of service to each customer by listening to concerns and answering questions.

• Assisted various business groups with document organisation and dissemination during acquisitions.

• Monitored multiple databases to keep track of all company inventory

• Analysed departmental documents for appropriate distribution and filing.

• Set up and managed trading administration systems to guarantee product availability and delivery.

• Prepared exhaustive actuarial data in support of insurance objectives.

• Assessed charges based on contract terms or established policies.

• Stamped completed paperwork with duties payable information.

• Kept accurate and updated filing systems with financial data, statements and associated records.

• Customer service - coordinate and communicate with customers.

• Assist in procurement services.

• Develop knowledge about customers' business requirements.

• Supported the team in improving operations and resolving issues to deliver top-notch customer service. • Worked directly with clients to achieve result and customer satisfaction.

• Analysed departmental documents for appropriate distribution and filing.

• Monitored multiple databases to keep track of all company inventory.

• Performed initial client assessment and analysis to begin research process.

• Researched current and past business performance using online systems and available reports.

• Established and maintained proper high traffic displays, resulting in increased sales.

• Established and maintained proper high traffic displays, resulting in increased sales.

• Upheld stock levels and proper pricing for multiple product lines.

• Organised and located inventory and updated store spreadsheets.

• Assisted with buying and communicating with retail merchants.

• Arranged items in favourable positions and areas of shop for optimal sales.

• Performed initial client assessment and analysis to begin research process.

• Performed initial client assessment and analysis to begin research.

• Performed in-depth research to answer more complex questions.

• Delivered an exceptional level of service to each customer by listening to concerns and answering questions.

• Adeptly handled inbound calls daily.

• Achieved customer satisfaction by responding to customers' queries