CHAMROO PREMILA

• Responsible for cote d’or membership system, Priority safety of the clients.
• Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
• Supported office staff with administrative tasks, leading to increased productivity throughout the organization.
• Collaborated with management on special projects, demonstrating versatility in handling diverse tasks.
• Maintained a welcoming environment with organized reception area, contributing to positive first impressions.
• Provided exceptional support during peak periods of activity by multitasking effectively under pressure.
• Managed multi-line phone system, directing calls to appropriate departments and minimizing wait times.
• Coordinated team communication, ensuring timely dissemination of important updates and announcements.
• Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
• Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
• Entered data, generated reports, and produced tracking documents.
• Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.

• Handled office administration tasks.
• Handled office administration and logistics.
• Managed daily database administration of PeopleSoft.
• Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
• Aided colleagues, managers, and customers through regular communication and assistance.
• Drafted and distributed invoices for outstanding payments.
• Managed team petty cash, purchase orders and account transactions.
• Ensured accurate financial reporting by meticulously reviewing expense reports, invoices, and other financial documents.

• Deal with several kind of overseas client, Customer care abilities, Security of PC, Dealing with payments and Contracts
• Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
• Completed job reports and logs immediately following service calls.
• Developed strong relationships with clients, resulting in repeat business and positive feedback.
• Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
• Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
• Responded to customer calls and emails to answer questions about products and services.
• Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
• Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
• Evaluated customer issues and caller trends to determine areas in need of improvement and implement proactive corrections.
• Worked closely with sales representatives to ensure seamless handoff of potential leads from support interactions.

• Medical and Life Insurance Policy, Customer Service (Lead the customer to the best track), Lead the customer to the best track about their needs and necessities, Advice the customers, Assist the customers continuously till the end of the contract, Maintain a good relationship.
• Increased client satisfaction by providing personalized insurance advice and recommending suitable policies.
• Explained features, advantages and disadvantages of various policies to promote insurance sales.
• Mentored new insurance advisors, sharing best practices and industry knowledge to enhance team performance.
• Established long-lasting relationships with clients through proactive communication and exceptional service.
• Interviewed prospective clients to discuss any existing coverage and obtain data about financial resources and physical condition of person or property.
• Enhanced customer trust by addressing concerns and explaining complex policy details in understandable terms.
• Carried out administrative tasks such as handling policy renewals, maintaining records and collecting insurance payments.
• Resolved claims disputes efficiently by liaising between clients and insurance companies, maintaining high levels of customer satisfaction.
• Continuously exceeded sales targets by employing effective prospecting techniques and leveraging professional networks within the community.
• Built relationships with clients using active listening and issue resolution to provide excellent service.
• Responded to customer calls swiftly to resolve issues and answer questions.
• Educated clients on insurance policies and procedures.
• Analyzed customer needs to provide customized insurance solutions.

• Assist loan, credit card and new customers, Act and maintain the relationship like a bridge Between the customers and the company, Continuous follow up of the customers
• Developed strong relationships with potential clients, resulting in increased lead generation and conversion rates.
• Leveraged social media platforms for targeted outreach to potential clients, generating interest in our offerings while building brand recognition.
• Called potential customers from marketing lists and referral programs to engage and discuss personal needs.
• Optimized sales scripts and email templates for improved response rates from potential clients.
• Educated customers on product and service benefits, explaining features and answering questions.
• Met or exceeded monthly sales goals by using dynamic interpersonal and tried and true persuasion skills.
• Utilized sales techniques to build customer interest and close sales.
• Asked relevant questions to assist customers with selecting needed or requested products and services.
• Developed extensive knowledge of products and services to better assist customers.

• Mentoring Alarm System, Ensuring that Medical Client got their services, Keeping up to date all medical and alarm activities, Time Management
• Supported emergency response efforts by providing real-time updates on evolving situations and coordinating resources as needed.
• Coordinated with maintenance teams to ensure prompt resolution of any technical issues impacting control room functionality.
• Played a key role in the successful handling of various emergency situations, providing critical support and coordination to ensure swift resolution and minimal impact on operations.
• Conducted video surveillance reviews to identify potential security risks or breaches, taking corrective action when necessary.

Essential of First Aid

• Art & Design
• French

• English
• English Oral
• Hinduism
• Economics
• Art & Design
• French
• Commerce
• Principle of Accounts