Casimir Marie Sylvette
Bramsthan
Summary
Dynamic Quality Control Analyst with a proven track record at Allianz Services, excelling in data analysis and process improvement. Adept at training teams and enhancing communication, I effectively resolved quality issues, driving product excellence and customer satisfaction. Committed to continuous improvement and delivering impactful solutions in fast-paced environments.
Overview
15
15
years of professional experience
Work History
Quality Control Analyst
Allianz Services
Ebene
01.2023 - Current
- Collaborated with cross-functional teams to improve quality control processes.
- Analyzed data to identify trends and potential quality issues.
- Trained new staff on quality control procedures and best practices.
- Communicated findings effectively to management and team members for resolution.
- Participated in regular meetings with management team members discussing progress towards achieving company objectives related to product excellence.
- Investigated customer complaints regarding faulty products or services in order to determine root causes.
- Identified quality problems and recommended solutions.
Gestionnaire
ALLIANZ SERVICES MAURITIUS
Cybercity Ebene
08.2021 - 01.2023
- Supported team in daily operations and administrative tasks.
- Assisted in coordinating project activities and schedules.
- Communicated with clients to address inquiries and provide information.
- Participated in training sessions to learn company policies and procedures.
- Collaborated with colleagues to enhance workflow efficiency.
- Engaged in team meetings to share insights and ideas for improvement.
Customer Service Representative
ALLIANZ SERVICES MAURITIUS
Cybercity Ebene
04.2016 - 08.2021
- Managed customer inquiries through multiple communication channels.
- Resolved complaints and provided effective solutions to clients.
- Assisted in onboarding new team members through training sessions.
- Delivered exceptional service, enhancing customer satisfaction levels consistently.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
TELE AGENT EN TMK
TECHMODE OUTSOURCING LTD
07.2015 - 03.2016
TELE ENQUETRICE CDD
BVA DATACALL
05.2015 - 07.2015
CAISSIERE A TEMPS PLEIN
INTERMART BAGATELLE
12.2012 - 05.2015
TELE AGENT EN EMISSION D'APPEL
EURO CRM
05.2012 - 08.2012
CAISSIERE TEMPS PARTIEL
EBENE WAY
11.2010 - 08.2011
HOSTESSE
EDENDALE LTD
09.2010 - 10.2010
Education
Higher School Certificate -
Bhujoharry College
School Certificate -
Modern College
Brevet de Technicien Supérieur (BTS) - Assurance
MCCI
EbèneSkills
- Data analysis
- Process improvement
- Customer feedback handling
- Team training and development
- Effective communication
- Problem solving
- Procedural updates
Relationship Status
en concubinage
Personal Information
- Age: 33
- Nationality: Rodriguan
- Lived at Bramsthan
Languages
English
Proficient
C2
French
Proficient
C2
German
Beginner
A1
Timeline
Quality Control Analyst
Allianz Services
01.2023 - Current
Gestionnaire
ALLIANZ SERVICES MAURITIUS
08.2021 - 01.2023
Customer Service Representative
ALLIANZ SERVICES MAURITIUS
04.2016 - 08.2021
TELE AGENT EN TMK
TECHMODE OUTSOURCING LTD
07.2015 - 03.2016
TELE ENQUETRICE CDD
BVA DATACALL
05.2015 - 07.2015
CAISSIERE A TEMPS PLEIN
INTERMART BAGATELLE
12.2012 - 05.2015
TELE AGENT EN EMISSION D'APPEL
EURO CRM
05.2012 - 08.2012
CAISSIERE TEMPS PARTIEL
EBENE WAY
11.2010 - 08.2011
HOSTESSE
EDENDALE LTD
09.2010 - 10.2010
Higher School Certificate -
Bhujoharry College
School Certificate -
Modern College
Brevet de Technicien Supérieur (BTS) - Assurance
MCCI