Competent with ability to develop effective and successful event strategies. Possesses excellent communications and interpersonal skills. Shows empathy to stressful bride. Strong organizational and administrative skills to coordinate multiple projects simultaneaously
Hi, I’m
Carpe Rose Mary
Chemin Grenier,Savanne
Summary
Overview
19
years of professional experience
Work History
LUX Resorts & Hotels
Wedding Coordinator
01.2015 - 10.2021
Job overview
- Ensured timely execution of all wedding day tasks, facilitating smooth transitions between ceremony components.
- Oversaw setup and breakdown of wedding decorations and supplies.
- Designed detailed timelines for each wedding event, ensuring clear expectations were set and met by all parties involved.
- Developed and adhered to timelines to keep ceremony and reception running smoothly.
- Coordinated all aspects of wedding ceremonies, including venue selection, catering arrangements, and entertainment options.
- Collaborated with bridal couple to achieve expectations and vision for wedding.
- Handled customer service inquiries and complaints and immediately resolved issues to guest satisfaction.
- Worked closely with clients to develop personalized wedding plan that fit within budget.
- Collaborated with clients to create personalized and memorable wedding experiences tailored to their preferences.
LUX Resorts & Hotels
Guest Relation Officer
01.2013 - 12.2014
Job overview
- Greeted guests upon arrival and offered assistance.
- Managed VIP guest relations, ensuring exceptional service levels were met at all times.
- Maintained a welcoming atmosphere with genuine interactions and professional communication skills.
- Resolved guest complaints diplomatically, resulting in increased loyalty and repeat business.
- Organized guest events and activities to create memorable experiences and foster positive relationships.
- Coordinated special requests from guests, including transportation arrangements or local activity bookings.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Collaborated with hotel departments to ensure seamless guest experiences during their stay.
- Kept detailed records of all guest transactions throughout their stay for accurate billing at checkout time.
- Answered guest inquiries and provided information regarding hotel services and amenities.
- Provided timely assistance with any issues that arose during a guest''s stay, ensuring quick resolution of problems.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Provided guest assistance and recommendations for tourist attractions.
LUX Resorts & Hotels
Telephone Operator
01.2011 - 12.2012
Job overview
- Assisted colleagues with achieving task requirements, aiding team productivity and performance.
- Maintained detailed customer call and inquiry logs for performance monitoring.
- Maintained accurate records of calls placed and received.
- Reduced call waiting times by efficiently managing high call volumes and utilizing effective multitasking techniques.
- Monitored call queues and worked quickly to answer and resolve inquiries within target timeframes.
Compagnie Mauricienne De Textile Ltee
Food & Beverage Coordinator
01.2005 - 12.2010
Job overview
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Tracked records, filed documents and maintained communication between clients to manage office activities.
- Managed budgets skillfully by tracking expenses diligently and allocating resources appropriately based on priority needs.
- Resolved conflicts swiftly among team members through effective mediation techniques, fostering an amicable working environment conducive to collaboration.
MovateEbene, Mauritius
Customer Service Representative
05.2022 - 03.2024
Job overview
- Excellent communication skills, both verbal and written.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Developed and maintained courteous and effective working relationships.
- Learned and adapted quickly to new technology and software applications.
Education
Swamy Vivekananada State Secondary School Souillac Mauritius
No Degree from Cambridge School Certificate
University Overview
Skills
- Resourceful multitasking
- Exceptional organization
- Day-of Coordination
- Wedding timeline creation
- Client Relations
- Service Coordination
Music
Music
Like strong gospel instrumental and songs. Have a knowledeg of guitar playing
Languages
Creole
Native language
English
Proficient
C2
English
Proficient
C2
Timeline
Customer Service Representative
Movate
05.2022 - 03.2024
Wedding Coordinator
LUX Resorts & Hotels
01.2015 - 10.2021
Guest Relation Officer
LUX Resorts & Hotels
01.2013 - 12.2014
Telephone Operator
LUX Resorts & Hotels
01.2011 - 12.2012
Food & Beverage Coordinator
Compagnie Mauricienne De Textile Ltee
01.2005 - 12.2010
Swamy Vivekananada State Secondary School
No Degree from Cambridge School Certificate
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