Summary
Overview
Work history
Education
Skills
Langues
Affiliations
Accomplishments
Certification
Timeline
Generic
Caroline Michella LABADIE

Caroline Michella LABADIE

Curepipe

Summary

Detail-oriented professional with expertise in cash handling, payment processing, and financial transactions. Demonstrates strong skills in fraud awareness, compliance, and confidential data management. Committed to customer service excellence and adept at working under pressure while maintaining attention to detail. Proficient in Microsoft Office applications including Word, Excel, and Outlook, with a talent for quick learning and effective reporting and administrative coordination.

Overview

10
10
years of professional experience
12
12
years of post-secondary education
1
1
Certification

Work history

Policy processing assistant

Swan
PORT LOUIS, Mauritius
2023.08 - Current
  • Prepare and process insurance policies for Health, Travel, and Motor products.
  • Handle new business, cancellations, endorsements, and renewals in accordance with company procedures.
  • Carefully review instructions received from intermediaries and handlers before processing transactions.
  • Accurately enter client information into the system with strong attention to detail.
  • Handle financial transactions, prepare credit agreements, including Direct Debit, Cash, Standing Order, Cheque, and Internet Banking payments.
  • Generate invoices and ensure correct financial documentation.
  • Prepare, edit, and review policy documents to ensure accuracy and professional output.
  • Verify all client details before finalizing and dispatching documents to handlers, clients, and agents.
  • Extract reports on outstanding direct debits not yet created on the system, coordinate follow-ups with respective staff, and provide management with updated reports including comments.
  • Verify staff operational logs to ensure timely and accurate record updates in accordance with compliance requirements.
  • Provide support to the Motor cluster during staff shortages, demonstrating flexibility and teamwork.
  • Answered phone calls promptly, providing excellent customer service.
  • Handled day-to-day admin responsibilities to maintain smooth business operations.

Chargée de Clientèle

Allianz Services
EBENE, MAURITIUS
2017.03 - 2023.07
  • Processed medical Third-party reimbursement for hospitals, clinics, and insured clients.
  • Entered and verified data accurately in the computer system.
  • Handled bill payments and ensured timely reimbursement transactions.
  • Maintained strict confidentiality and respected medical secrecy regulations.
  • Ensured high levels of client satisfaction in line with quality control standards.
  • Responded to client inquiries regarding reimbursement status and payment delays.
  • Verified whether reimbursements had been processed and explained timelines for Funds to be credited to clients’ bank accounts.
  • Managed incoming calls for a period of three months, providing professional and clear customer support.

Cashier

Winners
PEREYBERE, Mauritius
2016.12 - 2017.02
  • Counted the opening cash balance at the start of each shift to prevent discrepancies.
  • Checked and updated product prices according to the new price lists.
  • Provided courteous and efficient customer service while accurately scanning and processing purchases.
  • Maintained a clean, organized, and professional checkout area at all times.
  • Handled various payment methods including Cash, Debit/Credit Cards, Cheques, and Vouchers.
  • Verified cheque payments carefully and screened for blacklisted customers to minimize financial risk.
  • Balanced till at end of day, maintaining accurate records.
  • Managed queue effectively during peak hours for seamless checkout process.

Sales assistant

Réserve Naturelle
GRANBAY - SUPER U, Mauritius
2015.11 - 2016.02
  • Welcome and assist customers by identifying their needs and providing appropriate product advice.
  • Delivered high standards of customer service to ensure client satisfaction.
  • Participated in stock control and periodic inventory of the shop.
  • Assisted with cashier duties when required.
  • Participate in arrival of new stock, checked product condition,set price, and arranged product displays.
  • Maintained the shop clean, organized, and tidy at all times to ensure a pleasant shopping environment.

Education

BTS - Assurance

MCCI BUSINESS SCHOOL
Ebène
2018.09 - 2020.07

SC & HSC -

MEDCO ALEX BHUJOHARRY S.S
PORT-LOUIS
2007.01 - 2016.11

Skills

  • Data Entry
  • Customer Service Excellence
  • Payment Processing & Financial Transactions
  • Cash Handling & Reconciliation
  • Analytical skills
  • Attention to Detail
  • Ability to work under pressure
  • Confidential Data Management
  • Fraud Awareness & Compliance
  • Microsoft Office (Word, Excel, Outlook)
  • Reporting & Administrative Coordination

Langues

Français
Proficient (C2)
Anglais
Upper intermediate

Affiliations

  • Team sports, Volunteering, Hiking

Accomplishments

    Win 3rd place at Fmsc Bocca balls 2025

Certification

  • Alliance Française Certificate
  • IC3 – Internet and Computing Core Certification
  • Youth Leadership Programme – Ministry of Youth and Sports
  • 12-Hour Human Rights Education Programme
  • Anti-Corruption & Anti-Fraud Training
  • Medical Confidentiality Training
  • Data Protection Training

Timeline

Policy processing assistant

Swan
2023.08 - Current

BTS - Assurance

MCCI BUSINESS SCHOOL
2018.09 - 2020.07

Chargée de Clientèle

Allianz Services
2017.03 - 2023.07

Cashier

Winners
2016.12 - 2017.02

Sales assistant

Réserve Naturelle
2015.11 - 2016.02

SC & HSC -

MEDCO ALEX BHUJOHARRY S.S
2007.01 - 2016.11
Caroline Michella LABADIE