Charlotte Paul
La Passe Street,Mahbourg,GP
Summary
Highly skilled waitress experienced in supporting restaurant operations. Maintained communication while working closely with servers, hosts and managers. Expert at providing exceptional customer service by quickly and energetically completing special requests. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
17
17
years of professional experience
Work History
Waitress Trainee
Shandrani Beachcomber resort & Spa
Blue Bay
12.2008 - 01.2009
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Provided exceptional service to high volume of daily customers.
- Presented menus and answered questions regarding items.
- Cleaned tables and chairs to prepare dining area for next customers.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
Administrative Assistant
Burotech Conception Ltd
Beau-Bassin
03.2018 - 05.2018
- Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Coordinated appointments, meetings and conferences.
- Made payment arrangements to prevent further litigation action.
- Negotiated credit extensions and waivers when necessary.
- Contacted customers with delinquent accounts to solicit payment.
- Sending Emails
- Reception of Incoming calls
- Ordering Printers and Ink Jet
Waitress and Barmaid
Airport VIP LOUNGE-Amedee Maingard
Plaine Magnien
07.2019 - 05.2021
- Prepared and served cold, hot and beverages to guests.
- Effectively multitasked within fast-paced environment.
- Supported serving staff in delivering accurate and well-presented food orders.
- Keep Buffet full
- Greeted guests with friendliness and professionalism.
- Operated blenders, frozen drink machines and equipment to mix and serve drinks to patrons following recipes.
- Participated in ongoing training to enhance job skills and knowledge.
- Filled trays with food, utensils, napkins and condiments to provide diners with meals and accessories.
- Asked customers about meals to assess satisfaction and collect vital feedback.
- Checked on dining area to identify immediate needs and reset tables between guests.
- Restocked and cleaned counter and service stations throughout shifts.
- Resolved guest complaints to maintain complete customer satisfaction.
- Recommended menu items, liquor brands, beers and wine selections after assessing customer preferences.
- Served drinks and prepared specialty beverages.
WAITRESS
Anantara IKO Mauritius Resort & Villas
Plaine Magnien
01.2022 - Current
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Greeted customers, answered questions and recommended specials to increase profits.
- Presented food and beverages to guests at tables.
- Prepared checks, itemizing total meal costs and taxes.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Set up tables in between patrons to reduce wait times.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Relayed orders to service bar and kitchen via point-of-sale register system.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Presented menus and answered questions regarding items.
- Inventory of all materials
Education
Cambridge School Certificate -
LORETO COLLEGE
MAHEBOURG11.2011
Cambridge Higher School Certificate -
HAMILTON COLLEGE
MAHEBOURG11.2013
GKMBJ Colour& Products Seminar - Colour Techniques
GKMBJ
08.2014
Basic & Advance Course - Hairdressing
ARTEL CENTRE DE FORMATION DE LA COIFFURE
PAILLES03.2017
Skills
- Food Safety Understanding
- Dish Preparation
- Buffet Setup and Takedown
- Dining Customer Service
- Menu Memorization and Presentation
- Customer Service and Rapport
- Conflict and Complaint Resolution
- Energetic and Smart personality
- Patient and Attentive
- Ambitious
- Hard Worker
- Punctual
- Reliable and Responsible
- Computer Literate
- Adaptability
- Quick Learner
- Attention to Detail
- Driving Licence
- Warm and Friendly
- Verbal and Written Communication
Languages
French
Advanced
C1
English
Upper Intermediate
B2
Timeline
WAITRESS
Anantara IKO Mauritius Resort & Villas
01.2022 - Current
Waitress and Barmaid
Airport VIP LOUNGE-Amedee Maingard
07.2019 - 05.2021
Administrative Assistant
Burotech Conception Ltd
03.2018 - 05.2018
Waitress Trainee
Shandrani Beachcomber resort & Spa
12.2008 - 01.2009
Cambridge School Certificate -
LORETO COLLEGE
Cambridge Higher School Certificate -
HAMILTON COLLEGE
GKMBJ Colour& Products Seminar - Colour Techniques
GKMBJ
Basic & Advance Course - Hairdressing
ARTEL CENTRE DE FORMATION DE LA COIFFURE