Cangy Adrien Laurent
Trainer
Mahebourg, Mauritius
Summary
Enthusiastic training professional successful at developing training plans and supplementary materials to help students excel. Works under strict deadlines and makes independent judgments about effectiveness of training. Comfortable with remote training technology and methodologies.
Overview
10
10
years of professional experience
Work History
Commis De Cuisine
The Address Boutique, Port Chambly
04.2014 - 05.2014
- Maintained a clean and organized workstation, ensuring adherence to health and safety standards.
Team Building and Recreation Event Agent
Vertical World Adventures
01.2016 - 12.2016
- Assisted in preparing recreational events for big companies.
- Enhanced participant enjoyment by designing and implementing diverse recreational activities tailored to various age groups and interests.
- Collaborated with fellow staff members to develop a well-rounded schedule of recreational.
Customer Service Representative
Blue Connect Ltd
01.2017 - 01.2018
- Collaborated with one huge French Airline company and a local well reputed hotel chain for reservation.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Customer Service Agent
Allianz Ltd
02.2018 - 08.2019
- Dealing with refund of medical treatment from France citizen
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
- Handled customer inquiries and suggestions courteously and professionally.
Customer Service Representative
Concentrix Ltd
10.2019 - 01.2021
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Trainer
Concentrix Ltd
01.2021 - Current
- Improved employee performance by designing and implementing effective training programs.
- Conducted comprehensive needs assessments to identify gaps in knowledge and skills, informing future program development.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Tracked attendance and evaluated progress for assigned trainees.
Education
Diploma - Tourism And Hospitality Management
University of Technology
Mauritius, Port Louis 05.2016
No Degree - Business Studies/ Travel & Tourism/ General Paper
Imperial College
Mauritius, Curepipe01.2014
Skills
- Materials Preparation
- Course Development
- Program Management
- Online Instruction
- Subject Matter Expertise
- Active Listening
- Product Knowledge
- Complaint Resolution
- Customer Relations
- Performance Evaluation
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Trainer
Concentrix Ltd
01.2021 - Current
Customer Service Representative
Concentrix Ltd
10.2019 - 01.2021
Customer Service Agent
Allianz Ltd
02.2018 - 08.2019
Customer Service Representative
Blue Connect Ltd
01.2017 - 01.2018
Team Building and Recreation Event Agent
Vertical World Adventures
01.2016 - 12.2016
Commis De Cuisine
The Address Boutique, Port Chambly
04.2014 - 05.2014
Diploma - Tourism And Hospitality Management
University of Technology
No Degree - Business Studies/ Travel & Tourism/ General Paper
Imperial College
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