Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Canabady  Christopher

Canabady Christopher

Trianon

Summary

A professional with a strong

background in airline

operations and flight supervision.

My approach has consistently

resulted in improved service

performance and team efficiency.

My previous positions

in the airline industry

have exposed me to the

strategic value of achieving

Customer Service Excellence.

With the passion of

satisfying customers,

it is essential to set and measure

the service performance indicators

to ensure continuous improvement

which will result in achieving

the desired financial targets.

My current position as

Airport Duty Officer

necessitates leadership

and communication skills

with all stakeholders at the airport.

Trust, teamwork and aligned plans

with timely actions

are key measures of

success within every

section of an organisation.

With my airline background and

hands on airport interactions,

Overview

26
26
years of professional experience
4
4
years of post-secondary education

Work History

Airport Duty Officer

Rogers Aviation
Plaisance
11.2022 - Current
  • Supervise flight operations for Kenya Airways, and previously for Vistara and Aeroflot (2024).
  • Manage flight disruptions to minimize passenger inconvenience.
  • Liaise with airport stakeholders, including ATOL, PIO, DCA, and Airfield
  • Participate in service performance meetings with MK Ground Handling and ATOL.
  • Handle administrative tasks for customer airlines.
  • Acted as liaison between the department and outside agencies in order to facilitate coordination of resources.
  • Represented Kenya Airways on the Airline Operators Committee.

Operations Control Manager

Air Mauritius Ltd
Plaisance
01.2021 - 07.2021
  • Oversaw MK flight operations during Covid- 19 , streamlining communication channels and improving information flow.
  • Liaised with Technical Services team for smooth planning and operational continuity.
  • Worked closely with flight dispatchers to manage escalations and incident response.
  • Worked with crew scheduling team to plan resources for flight rotations crew sets.

Cost Management & Business Development Manager

Air Mauritius Ltd
Port Louis
08.2017 - 12.2020
  • Managed Standard Ground Handling Agreements and customer airlines contract renewals.
  • Conducted Activity Based Costing analysis to identify cost saving initiatives.
  • Devised Service Legal Agreements with and for customer airlines to monitor service performance.
  • Processed and followed up on quotations for MK ground handling services provided to private jet operators.
  • Monitored competitors' activities, prices, products, and services.

Customer Service BPO

TNT Business Solutions
08.2009 - 08.2015
  • Led a team of more than 100 officers handling outsourced operations
  • Managed SLA and KPI dashboards 24/7
  • Established process improvements for back office and call center activities
  • Collaborated closely with team members to achieve project objectives and meet deadlines
  • Contributed innovative ideas and solutions to enhance team performance and outcomes
  • Provided excellent service and attention to customers when face-to-face or through phone conversations

Project Manager, Programme Office

Air Mauritius Ltd
Plaisance
01.2008 - 08.2009
  • .Coordinated CRM implementations, Oracle Siebel related to Sales & Distribution and loyalty projects.
  • Created project plans using MKPM inhouse methodology and established timelines, assigned to commercial teams.
  • Seconded to the customer service recovery and complaints department.

Loyalty Marketing Executive

Air Mauritius Ltd
Plaisance
03.2003 - 06.2008
  • Managed the Frequent Flyer Program and developed strategic partnerships.
  • Enhanced customer experience through loyalty program improvements.
  • Collaborated with product development teams to ensure marketing strategies align with product offerings.

Revenue Management Analyst

Air Mauritius Ltd
Plaisance
08.1999 - 03.2003
  • Analyzed flight bookings, revenue trends, and market performance.
  • Optimized space availability across different market segments.

Education

Master of Science - Management Science And Operational Research

University of Warwick
United Kingdom
09.1997 - 09.1998

Bachelor of Science - Business Mathematics

Manchester Metropolitan University
United Kingdom
09.1994 - 09.1997

Skills

  • Airline Operations & Flight Supervision
  • Cost Management & Business Development
  • Service Level Agreement (SLA)
  • Aviation Administration
  • Customer Service and Loyalty
  • Programs
  • Team Leadership & People Mangement
  • Crisis Management & Operational Continuity

Languages

English
Advanced
C1
French
Advanced
C1

Timeline

Airport Duty Officer

Rogers Aviation
11.2022 - Current

Operations Control Manager

Air Mauritius Ltd
01.2021 - 07.2021

Cost Management & Business Development Manager

Air Mauritius Ltd
08.2017 - 12.2020

Customer Service BPO

TNT Business Solutions
08.2009 - 08.2015

Project Manager, Programme Office

Air Mauritius Ltd
01.2008 - 08.2009

Loyalty Marketing Executive

Air Mauritius Ltd
03.2003 - 06.2008

Revenue Management Analyst

Air Mauritius Ltd
08.1999 - 03.2003

Master of Science - Management Science And Operational Research

University of Warwick
09.1997 - 09.1998

Bachelor of Science - Business Mathematics

Manchester Metropolitan University
09.1994 - 09.1997
Canabady Christopher