Camilla Romagon
Summary
Motivated and reliable individual with strong communication and interpersonal skills. Eager to begin a career in banking or customer service, bringing a positive attitude, attention to detail, and the ability to work effectively in fast-paced environments. Known for being a quick learner and maintaining professionalism when dealing with clients and team members.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Call Center Representative
The Fifth Element Call Services Ltd
11.2024 - Current
- Conducted follow-up calls to ensure resolution of issues and enhance customer retention efforts.
- Maintained accurate records of customer interactions in compliance with company policies.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Collaborated with team members to share best practices and improve overall team performance in meeting targets.
- Met customer call guidelines for service levels, handle time and productivity.
Skills
- Excellent communication & interpersonal skills
- Attention to detail & accuracy
- Strong customer service orientation
- Ability to work under pressure & meet deadlines
- Organizational & time management skills
- Problem-solving & conflict resolution
- Team collaboration & adaptability
- Computer literate
- Professional appearance & conduct
Accomplishments
- Working with people
- Learning new skills
- Team-based activity
- Community involvement
Languages
English
Upper intermediate (B2)
French
Bilingual or Proficient (C2)
Mauritian Creole
Bilingual or Proficient (C2)
Certification
Education
Loreto College of Rose-Hill – Mauritius
- School Certificate (SC) — 2022
- Delf B2 - 2023
- Higher School Certificate (HSC) — 2024
Additional Information
Starting a degree at the University Of Mauritius
BSc (Hons) Business Management - Year 1 - 2025
Timeline
Call Center Representative
The Fifth Element Call Services Ltd
11.2024 - Current
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