CABIN CREW (CC/23/007)
Quatre Bornes
Summary
I am a dedicated, hardworking and passionate individual with a positive attitude and vibrant personality.
Mastering the art of communication, with top notch skills in spoken English, French and Mauritian Creole, I have greatly contributed in my previous roles of serving customers and tackling their issues. I devote a lot of time and effort to my work while paying attention to minimal details in order to achieve excellence and satisfaction.
Over the last 3 years, I have acquired some major skills from my work experiences and volunteering that would heavily benefit me in this future role. I have always aspired to become a steward at Air Mauritius and step foot in the MK family to explore new challenges and help the airline maintain high levels of service.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Back Office Operator and Customer Service Agent.
Modero Ltd.
01.2023 - Current
- Receiving Calls and urgent requests from customers.
- Analysing the situation and identifying the specific issues to provide the customer with the most accurate solution.
- Maintain a positive attitude and reassure customers in case of unexpected turn of events.
- Having a strong focus about customer preferences and handle VIP bookings.
- Conduct advanced searches on customer profiles and update information across the main Back Office.
- Perform security checks to control recurring anomalies.
Tourist Guide
Mamode Hossen Naweed.
03.2022 - 04.2023
- Providing a super friendly and excellent quality service so that we maintain a strong relationship with our customers.
- Being always positive and attentive to customers' needs and informing them more about their current knowledge of places across the island.
- Accompanying tourists to their accommodations, making them visit historical places, discover the local culture and food while showcasing our legendary Mauritian hospitality.
Manager and Customer Care.
AQ Fish(Self- Employed)
04.2019 - 10.2022
- Managed and moderated social media platforms and groups.
- Responded to calls and messages(even on odd hours for emergencies) to assist customers with their questions and made sure they are satisfied with the results.
- Designing new strategies for marketing and introducing new concepts to the business.
- Analysed customer preferences using Excel tools to keep track on what products to invest more in.
- Scheduling deliveries and delivered to customers.
- Made new connections with people from different backgrounds(Teachers, drivers, Hotel Managers and more).
- Creating and maintaining loyal relationships with customers by engaging with them on social platforms and offering monthly discounts.
Education
Bachelor of Science - Mathematics With Computer Science. (2023-2026)
University Of Mauritius
Réduit. Cambridge A Level Certificate of Education -
New Eton College
Rose Hill 11.2022
Cambridge O Level Certificate of Education -
New Eton College
Rose Hill11.2019
Skills
- Customer Service & Support
- Back Office Operations
- Word Processing
- Web moderation
- Advanced Excel
- Visual Basic
- Javascript coding
- Analytical Skills
Languages
Mauritian Creole
Native language
English
Proficient
C2
French
Proficient
C2
Additional Information
- ICT Principle- Word, Spreadsheet, Database and Internet.
- Internet and Computing Core Certification (IC³) Programme.
- Concours de Langue Française 2013- Alliance Française- Mention Très Bien.
- Concours de Langue Française 2014- Alliance Française- Mention Bien.
Certification
- Free tuition for O level students.
- Ex Member of the 17th lower Plaines Wilhems Scout Association.
- Member of the Volleyball, Archery and Swimming club.
Timeline
Back Office Operator and Customer Service Agent.
Modero Ltd.
01.2023 - Current
Tourist Guide
Mamode Hossen Naweed.
03.2022 - 04.2023
Manager and Customer Care.
AQ Fish(Self- Employed)
04.2019 - 10.2022
Bachelor of Science - Mathematics With Computer Science. (2023-2026)
University Of Mauritius
Cambridge A Level Certificate of Education -
New Eton College
Cambridge O Level Certificate of Education -
New Eton College
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