Summary
Overview
Work History
Skills
Certification
Languages
Timeline
Generic
Bryan Mahadeea

Bryan Mahadeea

Flic en Flac

Summary

Multilingual customer and technical support specialist with 10+ years of experience delivering high-quality assistance across SaaS platforms, mobile apps, and fintech environments. Proven expertise in issue resolution, automation, documentation, and cross-functional collaboration. Passionate about blockchain and digital currencies, with hands-on knowledge of crypto platforms. Adept at supporting users in English, French, and Italian, with a user-first mindset and strong operational discipline.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Customer Support Specialist

FLiiP
06.2024 - Current
  • Delivered multilingual support (EN/FR/IT) to studio and gym owners using FLiiP's SaaS tools
  • Resolved technical issues involving billing, scheduling, and app integrations
  • Built internal automations using HubSpot to optimize ticket workflows
  • Created detailed internal FAQs and collaborated closely with developers on bug resolution
  • Participated in AI optimization discussions for proactive support

Customer Support Operations Specialist (Tier 3, Contract)

Duolingo English Test
12.2020 - 12.2024
  • Handled escalated cases and fraud reviews with objective analysis and clear communication
  • Mentored new contractors and ensured quality in internal comms
  • Executed recurring operational and quality assurance tasks

Technical Support Agent

Outlook Microsoft for Mobile
12.2016 - 02.2021
  • Provided support for Outlook mobile app across Android/iOS
  • Reported bugs to engineering and worked with QA for testing
  • Handled escalations and coached team members on technical workflows

Customer Service Agent (French & Italian)

5CA
05.2015 - 12.2016
  • Supported Jabra customers (orders, refunds, replacements)
  • Developed and maintained localized knowledge base content

Skills

  • Zendesk
  • HubSpot
  • Jira
  • Helpshift
  • Notion
  • Slack
  • Microsoft Teams
  • Google Workspace
  • Stripe
  • Paysafe
  • Bambora
  • Kraken
  • Binance
  • Coinbase
  • Windows
  • MacOS
  • Linux basics
  • Ticket Automation
  • CRM Workflows

Certification

  • Certified Cryptocurrency Expert - Blockchain Council
  • Google Cybersecurity Professional Certificate
  • Google Project Management Certificate
  • IBM Technical Support Fundamentals
  • CompTIA A+, Network+, Security+
  • GED

Languages

English
Bilingual or Proficient (C2)
French
Bilingual or Proficient (C2)
Italian
Bilingual or Proficient (C2)
Spanish
Elementary (A2)

Timeline

Customer Support Specialist

FLiiP
06.2024 - Current

Customer Support Operations Specialist (Tier 3, Contract)

Duolingo English Test
12.2020 - 12.2024

Technical Support Agent

Outlook Microsoft for Mobile
12.2016 - 02.2021

Customer Service Agent (French & Italian)

5CA
05.2015 - 12.2016
Bryan Mahadeea