Brooklyne Untah

• Coordination with maintenance and housekeeping departments for quick fixes in suites/villas.
• Follow up on ongoing maintenance projects and suites/villas’ refurbishments
• Site visits
• Conducting Rooms meetings.
• Liaison between front office, housekeeping and maintenance
• Reporting any operational/ technical issue directly to EAM

As front office assistant, i have had the chance to explore the different sub departments of the front office.

Concierge:

• Welcoming of guests
• Serve welcome cocktails
• Guide guests concerning the many activities and facilities in the hotel as well as outside of it.
• Coordination for buggy service/luggage pick up/luggage delivery upon check-in

Reception:

• Welcome guests
• Guest registration formalities
• Providing hotel information upon arrival
• Helping guests with their queries/requests
• Check out formalities

Telephone operator:

• Answering internal and external phone calls in a professional and helpful manner.
• Providing informations on hotel infrastructures to guests
• Feeding and follow up of the Guest Management report
• Liaison between departments where needed

• Negotiate settlements with past due customers while protecting company interests
• Perform collections activities, including contacting delinquent customers by phone/ letter/ e-mail
• Communicate effectively with other departments reporting billing issues.
• Initiate legal action against delinquent debtors where necessary
• Preparing of weekly/monthly aging reports to identify overdue payments
• Conduct meetings with ordering customers presenting strategies to reduce aging due payments
• Followed up on any outstanding payments in a timely manner while updating our database with informations and contacts