Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Affiliations
Timeline
Generic
Bradley NG FUK CHONG

Bradley NG FUK CHONG

ST PIERRE

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Assistant Manager Trainee

APICIUS KITCHENS LTD
Tribeca Mall
02.2025 - 05.2025
  • Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
  • Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
  • Authorized special actions to resolve customer disputes and maintain satisfaction.
  • Identified appropriate solutions to minimize issues and quickly solve problems.
  • Monitored cash drawers in checkouts to verify an adequate cash float.
  • Monitored cashiers to ensure accuracy of transactions, compliance with procedures, and customer service standards.
  • Increased likelihood of repeat business by building friendly relationships with customers.
  • Inventoried stock and placed new orders to maintain supplies for expected demand.
  • Directed and supervised staff performance.
  • Counted and balanced registers.
  • Reconciled registers to prepare daily bank deposits.
  • Delegated work to staff, setting priorities and goals.
  • Managed daily paperwork related to cash register operations including bank deposits.
  • Built and maintained working relationships with peers and upper management.
  • Initiated and managed daily cashier operations, including opening and closing procedures.
  • Counted tills for beginning of shift with start money and balanced and reconciled register at end of shift.
  • Resolved customer complaints promptly and professionally.
  • Supervised counting cash drawers and made bank deposits as part of store opening and closing procedures.
  • Investigated discrepancies between physical inventory counts versus computer records.
  • Assisted in scheduling staff shifts according to business needs while ensuring adequate coverage at all times.

CHECK IN OFFICER

FUN MASTERS LTD
Tribeca Mall
11.2024 - 02.2025
  • Served as the point of contact for guests, providing a welcoming and efficient check-in experience for a diverse range of entertainment activities.
  • Collaborated effectively with other team members to ensure seamless operations, and a positive guest experience within a fast-paced entertainment environment.
  • Provided strong communication skills to clearly explain Gravity Max's offerings and promotions, to provide accurate information and assistance to guests.
  • Managed booking systems, processed payments accurately, and resolved customer inquiries effectively.

Salesperson

Samsung Premium Brandstore (THEBRANDHOUSE)
Tribeca Mall
10.2023 - 01.2024
  • Facilitated positive customer experiences through warm greetings and attentive assistance.
  • Coordinated with logistics teams to ensure timely product deliveries.
  • Cultivated relationships with new and existing clients to drive sales revenue.
  • Utilized strong verbal communication skills to engage customers and identify needs.
  • Supervised casual employees, fostering a productive team environment.
  • Delivered personalized service to build lasting customer relationships.
  • Recognized as a top casual employee during my tenure for outstanding performance, I received good feedback from customers and managers.

Education

LONDON COLLEGE
PORT LOUIS

FIRST AIDERS ASSOCIATION
PORT LOUIS

Skills

  • Cash handling
  • Customer service
  • Agile learner
  • Booking systems
  • Sales reporting
  • Critical thinking
  • Multitasking Abilities
  • Interpersonal skills
  • Problem-solving
  • Teamwork and coordination
  • Active listening
  • Identifying flaws
  • Adaptability
  • Excellent communication
  • Communication skills
  • Experience in leadership
  • Reliability

Accomplishments

  • Best cashier at Apicius Kitchens Ltd within my first months
  • I have won the first prize in the General Paper at my school
  • I was the team leader for my coursework in Travel and Tourism at A Level, and we conducted a successful event with more than 40 guests present
  • I have won the intercollege table tennis competition for 3 years

Languages

Creole
First Language
English
Proficient (C2)
C2
French
Upper Intermediate (B2)
B2

Certification

  • Driving licence

Affiliations

  • Sports
  • Anime
  • Travelling

Timeline

Assistant Manager Trainee

APICIUS KITCHENS LTD
02.2025 - 05.2025

CHECK IN OFFICER

FUN MASTERS LTD
11.2024 - 02.2025

Salesperson

Samsung Premium Brandstore (THEBRANDHOUSE)
10.2023 - 01.2024

LONDON COLLEGE

FIRST AIDERS ASSOCIATION

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Bradley NG FUK CHONG