Summary
Overview
Work History
Education
Timeline
Generic

Boissard Marie Anne

Pamplemousse,PM

Summary

Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality. Motivational Team Leader skilled in designing and following production schedules. Offers proven history of maximizing team productivity to meet targets. Dedicated to employee safety and proactive assignment, schedule, and personnel management. Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations. Motivated individual with business acumen and willingness to take on challenging roles. Tech-savvy and quick learning with technical know-how, social media expertise and sales abilities to support and drive substantial growth.

Overview

37
37
years of professional experience

Work History

Supervisor

SPERTOTE
01.1993 - Current
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.
  • Directed and supervised team of 15 employees in daily operations.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Monitored employee productivity levels on a regular basis to identify areas of improvement.
  • Complied with company policies, objectives and communication goals.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Coordinated employee schedules according to shift changes and availability.
  • Provided ongoing training to address staff needs.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
  • Established and enforced clear goals to keep employees working collaboratively.
  • Performed monthly inventory checks to ensure sufficient stock levels for all products.
  • Collaborated with other departments to coordinate workflow processes between teams.
  • Evaluated employee performance through periodic reviews and documented results accordingly.
  • Responded to customer questions regarding products, prices and availability.
  • Ensured compliance with workplace safety regulations by providing training sessions for all staff members.

Administrative Clerk

CTC
01.1987 - Current
  • Answered phone to take messages or redirect calls to colleagues.
  • Organized and maintained filing systems both electronically and manually.
  • Performed data entry duties to update client information in databases.
  • Provided administrative support to the executive team.
  • Managed daily office operations, including scheduling appointments and managing incoming calls.
  • Provided assistance to other departments when needed.
  • Delivered exceptional customer service through direct communication with clients and team members.
  • Greeted and signed in visitors to facilitate front office operations.
  • Prepared and processed documents such as invoices, reports, memos and correspondence.
  • Maintained accurate records of financial transactions using accounting software programs.
  • Ordered supplies and equipment as needed.
  • Created purchase orders for various vendors in accordance with company procedures.
  • Performed office automation duties using email, desktop publishing and spreadsheets.
  • Answered inquiries from customers regarding services or products offered by the company.
  • Maintained records and personnel files to drive administration and office support.
  • Resolved customer complaints in a timely manner.
  • Monitored logs and work records to track and manage reports, inventory and supplies.
  • Assisted with the preparation of presentations for meetings, conferences and other events.
  • Reviewed all invoices for accuracy prior to processing payment requests.
  • Processed employee payrolls according to established guidelines.
  • Generated monthly performance reports based on organizational objectives.
  • Developed spreadsheets to track accounts receivable balances due from customers.
  • Verified vendor invoices against purchase orders before submitting them for payment approval.
  • Leveraged office tools and equipment to copy and distribute forms, reports and correspondence.
  • Scheduled and coordinated meetings, appointments and travel arrangements for managers or supervisors.
  • Wrote email messages, memos and business letters for management and proofread documentation to provide error-free correspondence.
  • Collaborated with management staff in meetings, took meticulous notes and distributed minutes to attendees.
  • Ensured compliance with applicable laws, regulations and policies of the organization.
  • Produced and distributed memos, newsletters and other forms of communication.
  • Compiled statistical reports related to sales activity, inventory levels, customer satisfaction surveys and other relevant data.
  • Scheduled meetings between different departments within the organization.
  • Coordinated arrangements for ground transportation, flight reservations and lodging.
  • Processed incoming mail and packages and placed envelopes in bins for employees.
  • Assisted in preparing budget proposals for upcoming fiscal year.
  • Answered telephones, directed calls, and took messages.
  • Copied, sorted and filed records of office activities and business transactions.
  • Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
  • Typed, formatted and edited correspondence and other documents.
  • Delivered messages and ran errands.
  • Monitored office supply stock levels and placed timely orders for replenishment.
  • Developed organizational filing systems for confidential customer records and reports.
  • Computed, recorded and proofread data or reports.
  • Maintained and updated filing, inventory and database systems, manually or using computer.
  • Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
  • Collected, counted and disbursed money to complete basic bookkeeping and banking transactions.
  • Opened, sorted and routed incoming mail and prepared outgoing mail.
  • Completed and mailed contracts, invoices or checks.
  • Troubleshot office equipment, computer hardware and software issues.

Receptionist

CTC
01.1987 - Current
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Scheduled and confirmed appointments.
  • Greeted visitors and provided them with assistance.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Scheduled appointments for clients, customers, and other visitors.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Answered and directed incoming calls using multi-line telephone system.
  • Updated and recorded customer or client information to maintain accounts.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Maintained an organized filing system of confidential client information in accordance with company policy.
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
  • Processed payments and updated accounts to reflect balance changes.
  • Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
  • Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
  • Sorted incoming mail and directed to correct personnel each day.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Updated daily log book with information about visitors entering the premises.
  • Scheduled and confirmed appointments and meetings for management team.
  • Assisted with special projects assigned by management when required.
  • Ensured that all necessary forms were completed accurately prior to submitting them for processing.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Responded to inquiries from internal staff members regarding office operations issues such as mail delivery or office equipment maintenance.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Verified visitors' identification cards before allowing access to the building.
  • Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar, and spelling.

Childcare Assistant

ST FLORENT PRE SCHOOL
03.1994 - 07.1995
  • Provided safe, nurturing and stimulating environment for children.
  • Observed and monitored the safety of all children in care.
  • Assisted in meal preparation including preparing snacks and drinks.
  • Read stories, sang songs and taught basic skills such as color recognition and counting numbers.
  • Established and maintained safe play environment for children.
  • Assisted in planning, organizing and implementing age appropriate activities to encourage learning.
  • Developed positive relationships with parents and guardians to ensure their child's needs were met.
  • Monitored children's play activities to verify safety and wellness.
  • Promoted physical activity by encouraging outdoor playtime activities like sports and games.
  • Maintained neat environment by organizing toy bins and bookshelves.
  • Secured indoor and outdoor premises to protect children.
  • Instructed children in health and personal habits involving eating, resting and hygiene habits.
  • Performed light housekeeping duties such as tidying up toys after playtime is over.
  • Maintained accurate records of daily attendance and other related information.
  • Supported children's emotional and social development with one-on-one attention.
  • Engaged children in meaningful conversations regarding their day-to-day experiences.
  • Used clear communication and professionalism to develop constructive relationships with families.
  • Communicated with parents about daily activities and any concerning behaviors.
  • Enforced rules to teach good manners and maintain safe environment.
  • Collaborated daily with classroom teachers to keep activities running smoothly.
  • Collaborated with colleagues to provide a high standard of care for each child.
  • Encouraged self-expression through various art forms such as music, painting, drawing.
  • Supervised naptime routines and ensured proper sleep habits were maintained.
  • Responded promptly to incidents or emergencies according to established protocols.
  • Read stories and played alphabet games to promote early literacy.
  • Encouraged curiosity, exploration and problem-solving with age-appropriate playtime activities.
  • Organized special events such as birthday parties or holiday celebrations.
  • Provided guidance on social interaction among peers within the group setting.
  • Carried out regular inspections of premises to ensure health and safety standards are met.
  • Ensured compliance with relevant legislation, standards and regulations.
  • Observed and monitored children to identify developmental strengths and target enrichment activities.
  • Balanced schedules to promote optimal rest, play and educational periods.

Education

High School Diploma -

Droopnath Ramphul State College
CALEBASSE

Timeline

Childcare Assistant

ST FLORENT PRE SCHOOL
03.1994 - 07.1995

Supervisor

SPERTOTE
01.1993 - Current

Administrative Clerk

CTC
01.1987 - Current

Receptionist

CTC
01.1987 - Current

High School Diploma -

Droopnath Ramphul State College

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Boissard Marie Anne