Biraj Jeebun
Port Louis,Port Louis District
Summary
Dynamic and detail-oriented professional with expertise in e-commerce platforms and digital marketing. Demonstrates exceptional bilingual communication skills and a service-oriented mindset, ensuring customer satisfaction through a flexible service approach. Proficient in Microsoft Office Suite, with advanced Excel expertise, complemented by strong time management and multitasking abilities. Committed to leveraging product knowledge and data entry speed to drive business success while aspiring to further develop in the digital marketing field.
Overview
1
1
year of professional experience
1
1
Certification
Work history
Customer service advisor
Concentrix
Ebene, Mauritius
01.2025 - 02.2026
- Accurately logged customer complaints, expediting corrective actions.
- Optimised resource allocation during peak hours to minimise caller wait times.
- Implemented new protocols for efficient complaint management.
- Streamlined email responses, significantly reducing response time.
- Managed over 50 customer calls per day and increased sales by 10%
- Resolved pressing customer issues, ensured repeat business.
- Optimised resource allocation during peak hours, prevented long wait times for callers.
- Managed complex customer issues to successful resolution.
- Handled high volume of calls daily for faster issue resolution.
- Strengthened client relationships with clear communication and problem-solving skills.
Shift Supervisor
KFC
Grand Baie, Riviere du Rempart District
10.2024 - 01.2025
- Streamlined processes for better productivity with organised systems and procedures.
- Ensured food preparation met required standards; contributed towards favourable restaurant reviews.
- Facilitated smooth handovers between shifts for seamless business operations.
- Handled any emergencies or issues during shifts with professionalism and calmness.
- Resolved customer complaints promptly, leading to enhanced customer relations.
- Fostered positive work environment, resulting in increased employee morale.
- Collaborated with management on staff recruitment, enhancing team performance.
- Assisted in preparing weekly schedules, ensuring adequate staffing at all times.
- Coordinated staff training for improved service delivery.
- Increased sales by 10%
Education
Bachelor of Science - Computer Science
MiddleSex University
Cascavelle, Black River District 04.2025 -
Skills
- E-commerce platforms
- Bilingual communication
- Time management
- Patience
- Digital marketing
- Service-oriented mindset
- Flexible service approach
- Multitasking
- Product knowledge
- Data entry speed
- Microsoft Office Suite proficiency
- Excel expertise
Languages
English
Upper intermediate (B2)
French
Upper intermediate
Accomplishments
Best agent for 3 consecutive month in Concentrix.
Certification
Multiple Awards on Computer Science with Cyber security and AI Fundamentals.
References
References available upon request.
Timeline
Bachelor of Science - Computer Science
MiddleSex University
04.2025 -
Customer service advisor
Concentrix
01.2025 - 02.2026
Shift Supervisor
KFC
10.2024 - 01.2025