Bibi Shazia Thupsee

• Collected data from various sources to determine facts and opinions and fashioned into cohesive story for radio broadcast.
• Planned news schedule to include adequate coverage across current events, politics, lifestyle, and sports segments.
• Cultivated relationships with individuals in public relations field through exceptional communication and interpersonal skills.
• Provided field reporting during major events ; like the launching of the metro express or the 2019 general elections to gather and share reactions from individuals directly impacted.
• Produced coverage via live broadcast, social media, and video streaming.
• Interviewed guests on-air during a show called "TiBizness dan Moris" covering topics around SMEs and entrepreneurship.
• Delivered unscripted breaking news and special event coverage to community (during elections cyclones, major road accidents).
• Managed social media accounts for local news organization, including planning, drafting and publishing content across Facebook and on their website.
• Disseminated news content through social media for better engagement with audiences and faster reporting.
• Wrote pieces and news stories for online publication, coordinating images and layout to deliver proper presentation.
• Uploaded breaking news and updates to organization's social media and website accounts.
• Worked collaboratively with camera crew shooting in locations, optimizing story visualization for diverse viewers.

• Directed and coordinated marketing activities and policies to promote products and services.
• Identified value propositions and key messages for all of the company’s marketing campaigns.
• Coordinated and participated in promotional activities and trade shows.
• Analysed business developments and monitored market trends.
• Analysed usage patterns to understand ways in which customers used company products and services.
• Collaborated with developers, advertisers and production managers to market products and services.

Being a trainee at Radio One has equipped me with the skills and confidence to overcome the challenges of working at a busy radio station.

• Evaluated and followed up on news leads and news tips to develop story ideas.
• Arranged and conducted interviews with individuals knowledgeable about each story’s subject matter.
• Covered budget and economic issues.

• Acted professionally and patiently when addressing negative customer feedback.
• Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call centre environment.
• Effectively managed a high volume of inbound and outbound customer calls.
• Accurately documented, researched and resolved customer service issues.