BIBI NAZIA HINGAH
PHOENIX,MAURITIUS
Summary
A highly skilled professional with a strong foundation in problem-solving, communication, and leadership. Demonstrates exceptional calm under pressure and resourcefulness, ensuring quality assurance in all tasks. Proficient in public speaking and marketing, with a solid understanding of software applications. Adept at managing public relations to enhance brand visibility. Committed to leveraging skills for continued professional growth and success.
Overview
1
1
Language
1
1
Certification
24
24
years of professional experience
Work history
SHOWROOM IN CHARGE
THE BRAND HOUSE LTD
INDUSTRIAL ZONE, RICHE TERRE
2017.10 - Current
- Executed day-to-day duties with accuracy and attention to detail, contributing to operational efficiency.
- Delivered tasks within tight deadlines by prioritising work and staying focused.
- Provided friendly, efficient customer service and handled challenging situations calmly.
- Resolved issues to increase customer satisfaction for ongoing service relationships.
- Completed assigned duties to meet targets with accuracy and efficiency.
- Acquired new skills rapidly and incorporated them into daily tasks, enhancing overall workflow.
- Demonstrated respect and friendliness while assisting colleagues and customers, fostering a supportive work environment.
- Supported team progress by demonstrating respect and readiness to help colleagues.
- Adapted work schedule to include nights and weekends to meet staffing needs. covering nights, weekends, and bank holidays when required.
- Arrived on time consistently and started duties immediately for every shift.
- Applied critical thinking to break down problems, evaluate solutions, and decide.
Senior sales representative
THE BRAND HOUSE LTD
INDUSTRIAL ZONE , RICHE TERRE
2011.08 - 2016.10
- Exceeded sales targets and was one of the best sales representatives for the past 4 years
- Managed key relationships with customers, fostering loyalty and repeat business.
- Devised tailored solutions for clients, addressing unique needs and pain points.
- Presented product information to potential clients in a clear, persuasive manner.
- Collaborated effectively with internal teams to ensure customer satisfaction post-sale.
SALES ASSISTANT AND CASH MANAGEMENT
HOME 2 OFFICE STAR KNIT TRADING LTD
COROMANDEL
2009.01 - 2011.08
- Managed till operations smoothly, reducing waiting time for customers.
- Reconciled accounts payable and receivable for smooth cash management.
- Delivered exceptional after-sales service, encouraging repeat business.
- Conducted daily inventory checks to manage stock levels accurately.
- Fostered a welcoming store environment by maintaining clean and well-organised displays.
SALES AND FRONT OFFICE CLERK
MAURIVET LTEE
FOREST SIDE , CUREPIPE
2003.07 - 2006.09
- Handled complaints professionally, resulting in increased customer satisfaction ratings.
- Improved client relations with proactive communication and problem-solving skills.
- Ensured smooth operations for guest satisfaction by maintaining an organised work area.
- Managed incoming calls to facilitate effective communication.
SHOP SUPERVISOR
PRETTY WOMEN
PHOENIX COMMERCIAL CENTER, MAURITIUS
2002.07 - 2003.02
- Oversaw daily operations in shop, ensuring smooth workflow.
- Promoted top-selling items in prime locations on shop floor, enhancing product visibility and customer engagement.
- Resolved customer queries and complaints, contributing to a positive shopping experience and customer satisfaction.
- Maintained cleanliness of shop floor through regular inspections and tidying, ensuring a pleasant shopping environment. for a pleasant shopping experience.
- Assisted customers in finding desired items, enhancing satisfaction levels.
- Liaised between staff and upper management to address concerns or suggestions.
- Handled customer queries and complaints, fostering a positive shopping environment.
Education
SCHOOL CERTIFICATE - ACCOUNTS AND ECONOMICS
ALLEMIAH COLLEDGE
MAURITIUSUNIVERSITY OF TECHNOLOGY MAUROTIUS - COMPUTER LITERATE
NPCC
MAURITIUSHRDC REGISTERED - INHOUSE BY THE BRAND HOUSE LTD HRDC REGISTERED
CUSTOMER SERVICE IMPROVEMENT CERTIFICATE
THE BRAND HOUSE LTD HRDC REGISTERED - SERVICE EXCELLENCE
CUSTOMER SERVICE EXCELLENCE WORSHOP BY DANILA LACOSTE
THE BRAND HOUSE RICHE TERRESMARTREE CONSULTING AUDIT - MANAGING OPERATIONAL RISK
SMARTREE CONSULTING LTD
THE BRAND HOUSE OFFICE Skills
- Calm under pressure
- Problem-solving
- Communication skills
- Public speaking
- Leadership
- Resourcefulness
- Quality Assurance
- Knowledge of [Software]
- Marketing
- Public Relations
- Team building
- Inventory management
- Upselling
Languages
English
Fluent
Certification
VALID DRIVING LICENSE
Affiliations
- SWIMMING AND TRAVELLING
Accomplishments
HAVE BEEN ONE OF THE BEST PERFORMERS SINCE I JOIN THE COMPANY RECEIVED AWARD AS BEST SALES REPRESENTATIVE
Timeline
SHOWROOM IN CHARGE
THE BRAND HOUSE LTD
2017.10 - Current
Senior sales representative
THE BRAND HOUSE LTD
2011.08 - 2016.10
SALES ASSISTANT AND CASH MANAGEMENT
HOME 2 OFFICE STAR KNIT TRADING LTD
2009.01 - 2011.08
SALES AND FRONT OFFICE CLERK
MAURIVET LTEE
2003.07 - 2006.09
SHOP SUPERVISOR
PRETTY WOMEN
2002.07 - 2003.02
SCHOOL CERTIFICATE - ACCOUNTS AND ECONOMICS
ALLEMIAH COLLEDGE
UNIVERSITY OF TECHNOLOGY MAUROTIUS - COMPUTER LITERATE
NPCC
HRDC REGISTERED - INHOUSE BY THE BRAND HOUSE LTD HRDC REGISTERED
CUSTOMER SERVICE IMPROVEMENT CERTIFICATE
HRDC REGISTERED - SERVICE EXCELLENCE
CUSTOMER SERVICE EXCELLENCE WORSHOP BY DANILA LACOSTE
SMARTREE CONSULTING AUDIT - MANAGING OPERATIONAL RISK
SMARTREE CONSULTING LTD