Bibi Nafsheen Moraby
Curepipe,Curepipe
Summary
Client-oriented Event Coordinator committed to making clients' dreams come true. Skilled in working with clients to plan unique events from start to finish while proactively managing risks and potential problems. Proven leader with success creating cohesive, goal-oriented teams.
Overview
10
10
years of professional experience
Work History
Event Organizer
MauriVacances LTD
Riviere Du Poste, Savanne
09.2023 - Current
- Coordinated venue logistics such as seating arrangements, audio-visual needs, catering services and decorations.
- Provided onsite support during events to ensure smooth operations.
- Ensured compliance with health and safety regulations at all times.
- Responded promptly to inquiries from potential sponsors or partners regarding upcoming events.
SW/App Support Analyst
Accenture Mauritius
Nexteracom 1, Ebene
10.2017 - 07.2023
- Resolved conflicts between users by providing appropriate solutions based on their individual needs.
- Tested new products and services prior to launch to ensure they meet quality standards.
- Provided technical support to clients via telephone and email, resolving complex issues.
Customer Service Representative
Domaine Du Poste Leisure Club
Riviere Du Poste, Savanne
01.2015 - 09.2017
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
High School Diploma -
Le Lycee Mauricien
Mauritius01-2015
Skills
- Call escalation
- International sales support
- Coordination
- Escalation management
- High-energy attitude
- Courteous demeanor
- Prioritization
- Product and service solutions
- Positive and professional
Affiliations
- Passion for crustaceans and the world of shrimps
- Learning sign language
- A love for kids and hosting small non profit events for kids to teach them about different activities
Languages
Creole
First Language
English
Proficient (C2)
C2
French
Proficient (C2)
C2
Hindi
Elementary (A2)
A2
Urdu
Intermediate (B1)
B1
Arabic
Beginner
A1
Malay
Beginner (A1)
A1
Accomplishments
- Received several Beyonder awards
- Good feedbacks from different clients for the can-do attitude
References
References available upon request.
Timeline
Event Organizer
MauriVacances LTD
09.2023 - Current
SW/App Support Analyst
Accenture Mauritius
10.2017 - 07.2023
Customer Service Representative
Domaine Du Poste Leisure Club
01.2015 - 09.2017
High School Diploma -
Le Lycee Mauricien
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