BIBI FARZI SHUBNEEZ HOSSEN
Vacoas
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
MANAGEMENT SUPPORT OFFICER
GOVERNMENT OF MAURITIUS
06.2018 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained payroll information by calculating, collecting, and entering data.
- Responded to employee inquiries to clarify payroll issues regarding wages, deductions and taxes.
MANAGEMENT SUPPORT OFFICER
STATE TRADING CORPORATION
10.2017 - 06.2018
- Built and maintained relationships with associates, customers and vendors.
- Researched industry-specific information from outside sources.
- Identified appropriate marketing channels and target customers for campaigns.
- Used various market research tools and techniques to gather, analyze and interpret data.
REVENUE ACCOUNTING OFFICER
MAUREVA
04.2017 - 08.2017
- Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
- Provided schedule, routing and fare information to assist customers with ticket purchases.
- Used computerized ticketing systems to process ticket orders accurately and securely.
- Answered customer inquiries regarding ticket availability, pricing and event information.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
Education
Bachelor of Science - MANAGEMENT (MINOR FINANCE)
UNIVERSITY OF MAURITIUS
MAURITIUS01.2017
DIPLOMA - TRAVEL AND TOURISM
KADOSH TRAINING INSTITUTE
MAURITIUS12.2016
HIGHER SCHOOL CERTIFICATE -
GAETAN RAYNAL STATE COLLEGE
2011
Skills
- Strong Problem Solver
- Calm and Professional Under Pressure
- Attention to Detail
- Teamwork and Collaboration
- Organization and Time Management
Languages
English
Proficient
C2
French
Proficient
C2
Urdu
Upper intermediate
B2
Timeline
MANAGEMENT SUPPORT OFFICER
GOVERNMENT OF MAURITIUS
06.2018 - Current
MANAGEMENT SUPPORT OFFICER
STATE TRADING CORPORATION
10.2017 - 06.2018
REVENUE ACCOUNTING OFFICER
MAUREVA
04.2017 - 08.2017
Bachelor of Science - MANAGEMENT (MINOR FINANCE)
UNIVERSITY OF MAURITIUS
DIPLOMA - TRAVEL AND TOURISM
KADOSH TRAINING INSTITUTE
HIGHER SCHOOL CERTIFICATE -
GAETAN RAYNAL STATE COLLEGE
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