Bibi Farheen Ramjaun
Souillac
Summary
Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
1
1
Certification
Work History
Customer Service Specialist
Concentrix
03.2023 - 07.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Complied with company policies and procedures by encouraging positive and effective work environment among employees.
- Maintained and managed customer files and databases.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Education
SC -
Swami Vivekananda State Secondary School
Souillac, Mauritius11.2011
Skills
- Good Communication Skills
- Continuous Improvements
- Active Participation
- Call Answering and Routing
- Organization Skills
- Verbal and Written Communication
- Time Management
Certification
Primary Education:
English : A
Maths : B
French : B
Science : A
History & Geography : A
Urdu : C
Secondary Education (SC):
English : 4 (B) Oral : 3
Economics : 6 (C)
French : 3 (B)
Maths : 8 (E)
Art & Design : 7 (D)
Business Studies : 7 (D)
Languages
Creole
Native language
English
Advanced
C1
French
Advanced
C1
Urdu
Advanced
C1
Timeline
Customer Service Specialist
Concentrix
03.2023 - 07.2023
SC -
Swami Vivekananda State Secondary School
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