Bibi Amiirah Taupus
Karamuth Lane Phoenix
Summary
Dynamic Bank Officer with a proven track record at SBM Bank (Mauritius) Ltd, providing financial services to clients and excelling in client relations and risk management assessments. Leveraged bilingual skills to enhance customer satisfaction and loan processing efficiency, achieving a high client retention rate.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Possesses deep understanding of banking processes, products, credit analysis, loan origination and closing. Offers great time management and task prioritization skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Loan Officer
SBM Bank (Mauritius) Ltd
2022.01 - Current
- Assist customers in understanding loan terms and conditions to make informed decisions.
- Identify opportunities to cross-sell and upsell loan products to customers.
- Analyze potential risks and evaluate loan products to identify suitable options for customers.
- Submit loan applications to underwriter for verification and recommendations.
- Collaborate with underwriters to expedite loan approvals and close deals in a timely manner.
- Manage a diverse portfolio of loans while maintaining strong relationships with borrowers and referral partners
- Maintain strict confidentiality of bank records and client information.
- Deliver exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
- Develop strong relationships with customers through high levels of customer service.
Bank Customer Service Representative
SBM Bank (Mauritius) Ltd
2017.01 - 2021.12
- Maintained high-level knowledge of bank policies, procedures, and regulations to ensure compliance in all transactions.
- Addressed customer inquiries, requests and complaints with courtesy and professionalism.
- Assisted customers with navigating bank systems, completing transactions and opening or closing accounts.
- Collaborated with team members to achieve branch sales targets by promoting banking products and services.
- Mentored junior team members, sharing best practices and fostering a supportive work environment.
- Built strong relationships with customers, fostering trust and loyalty through exceptional service.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Teller
SBM Bank (Mauritius) Ltd
2014.01 - 2016.12
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times
Customer Service Operator
Axa Insurance
2013.07 - 2013.12
- Partnered with other departments to facilitate seamless issue escalation when necessary.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Collaborated with team members to share best practices and improve overall service quality.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Education
MBA -
Open University of Mauritius
05.2024
Bachelor of Science - Accounting And Business Management
University of Mauritius
07.2013
High School Diploma -
Cambridge Higher School Certificate
Skills
Cash Handling
Customer Service
Client Counseling
Loan Servicing
Risk management assessments
Document analysis
Regulatory Compliance
Credit History Review
Creditworthiness Determination
Loan Processing Coordination
Documentation Review
Loan File Maintenance
Bank Product Marketing
Bilingual in French, English and Urdu
Active Listening and Learning
Attention to Detail
Certification
Essential Certificate in Word Processing Techniques from City & Guilds
Essential Certificate in Spreadsheet Processing Techniques from City & Guilds
Elementary Certificate in Practical Data Processing
Timeline
Loan Officer
SBM Bank (Mauritius) Ltd
2022.01 - Current
Bank Customer Service Representative
SBM Bank (Mauritius) Ltd
2017.01 - 2021.12
Teller
SBM Bank (Mauritius) Ltd
2014.01 - 2016.12
Customer Service Operator
Axa Insurance
2013.07 - 2013.12
MBA -
Open University of Mauritius
Bachelor of Science - Accounting And Business Management
University of Mauritius
High School Diploma -
Cambridge Higher School Certificate
Essential Certificate in Word Processing Techniques from City & Guilds
Essential Certificate in Spreadsheet Processing Techniques from City & Guilds
Elementary Certificate in Practical Data Processing
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