Bibi Zaynah
Dubai - Al Furjan
Summary
A highly motivated and dedicated Guest service Representative focused on promoting guest satisfaction and loyalty through exceptional service and delivering effective solution to problems. Skilled in problem-solving and multitasking, I thrive in fast-paced environments. Proficient in hospitality software and experienced in cash handling.
Overview
5
5
years of professional experience
Work History
Guest Relations Agent
Rixos The Palm Hotel & Suites
03.2024 - Current
- Provided exceptional customer service to guests, ensuring a smooth check-in and check-out process.
- Responded to guest inquiries and resolved any issues or complaints.
- Coordinated with other departments to fulfill guest requests.
- Collect guest feedback forms and do any possible first-hand service recovery steps.
- Foresee the needs of clients and ensure clients are satisfied with our service while residing at our hotel.
- Personally assist guests & do follow up during their stay, arrange face to face meetings.
Receptionist
Four Seasons Resort
10.2023 - 03.2024
- Welcoming guests and checking their details against their bookings.
- Allocating guests their rooms and providing keys.
- Handle guests' inquiries & complaints.
- Preparing room bills and ensuring prompt payments, checking guests out.
Trainee in Front Office Department
Constance Prince Maurice
07.2022 - 08.2023
- Managed the booking & billing of guests reservations, checked guests in & out of their rooms, reviewed daily reports, handled telephone lines & guest complaints.
- Trained in housekeeping for preemptive room turnovers.
- Completed on-the-job training sessions and demonstrated learned skills to supervisors.
- Gained experience in problem-solving customers.
Shop Assistant
10.2020 - 11.2020
- Processed cash and card payments accurately using point-of-sale systems.
- Moved items from back stock onto sales floor.
- Assisting customers in finding the products they're looking for.
Education
School Certificate -
Bel-Air SSS
01.2022
Skills
- Microsoft Excel
- Microsoft Word
- Collaborative teamwork
LANGUAGES
English - Fluent
French - Fluent
Timeline
Guest Relations Agent
Rixos The Palm Hotel & Suites
03.2024 - Current
Receptionist
Four Seasons Resort
10.2023 - 03.2024
Trainee in Front Office Department
Constance Prince Maurice
07.2022 - 08.2023
Shop Assistant
10.2020 - 11.2020
School Certificate -
Bel-Air SSS