Bibi Zafira Abdoolla
Vacoas
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Officer
Blue Connect Ltd
08.2022 - Current
- Warm welcome to passengers,assist them with queries regarding their tickets and flights and deliver prompt service to prioritize passengers needs.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Book, modify tickets for passengers and assist them to find best seats
- Assist Passenger Ground Services agent call with booking references.
- Prepared customer invoices, accepted payments, and cancellation requests.
- Managed approximately 30 incoming calls and emails per day from clients.
RECEPTIONIST/PHLEBOTOMIST
Green Cross Medical Laboratory
06.2021 - 07.2022
- Attend patients in warm manner, attend Phone calls, Collect blood sample from patients, Practice proper identification of patients
- Maintained confidentiality of information regarding clients and company.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled cash transactions and maintained sales and payments records accurately.
Secretary
Private Doctor (Dr. Mittoo)
02.2020 - 05.2021
- Registration of patients when coming for consultation in warm manner, Attend Phone Calls, Fix appointments for patients, Take payments from patients, Perform proper identification of patients, Acknowledgement of customer issues and try to resolve problems quickly and efficiently
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Attend approximately 30 to 40 patients per day
Education
IATA Airport Operations Fundamentals -
FLYMATES LTD
QUATRE BORNES03.2020
IATA Passenger Ground Services + Amadeus -
FLYMATES LTD
QUATRE BORNES03.2020
IATA Basic Airside Safety -
FLYMATES LTD
QUATRE BORNES03.2020
IATA Aviation Security Awareness -
FLYMATES LTD
QUATRE BORNES03.2020
IATA Diploma In Airport Foundation -
Flymates LTD
Quatre Bornes, Mauritius03.2020
Cambridge High School Certificate -
Seewa Bappoo State Secondary School
Vacoas, Plaines Wilhems11.2017
Cambridge School Certificate -
Seewa Bappoo State Secondary School
Vacoas, Plaines Wilhems11.2015
Skills
- Team Worker
- Leadership Skills
- Diligence
- Effective Communication
- Prioritization
Personal Information
Date of Birth: 05/03/99
Websites
Certification
Internet and Computing Core Certificate (IC3) Programme, 01/2013, 10/2013
Accomplishments
- A proud achievement that I have is that I did an internship As a Security Agent with AML in november 2019 till January 2020.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Languages
Creole
Proficient
C2
English
Advanced
C1
French
Advanced
C1
American Sign Language
Beginner
A1
Hobbies and Interests
- Music
- Swimming
Timeline
Customer Service Officer
Blue Connect Ltd
08.2022 - Current
RECEPTIONIST/PHLEBOTOMIST
Green Cross Medical Laboratory
06.2021 - 07.2022
Secretary
Private Doctor (Dr. Mittoo)
02.2020 - 05.2021
IATA Airport Operations Fundamentals -
FLYMATES LTD
IATA Passenger Ground Services + Amadeus -
FLYMATES LTD
IATA Basic Airside Safety -
FLYMATES LTD
IATA Aviation Security Awareness -
FLYMATES LTD
IATA Diploma In Airport Foundation -
Flymates LTD
Cambridge High School Certificate -
Seewa Bappoo State Secondary School
Cambridge School Certificate -
Seewa Bappoo State Secondary School
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