Bibi Yasrina Hoota
Plaine Magnien
Summary
Efficient Cashier known for productivity and the ability to complete tasks swiftly. Specialized skills include accurate cash handling, strong customer service, and effective problem-solving. Excel in communication, teamwork, and adaptability, ensuring smooth transactions and positive customer experiences.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Cashier/Restaurant Hostess
Holiday Inn Business Hotel
Mon Tresor
03.2025 - Current
- Processed customer transactions efficiently and accurately at luxury resort.
- Maintained clean and organized checkout area for optimal guest experience.
- Assisted guests with inquiries and provided exceptional service throughout stay.
- Handled cash and electronic payments, ensuring proper register balance.
- Trained new cashiers on policies, procedures, and customer service standards.
- Resolved guest complaints promptly to maintain satisfaction in fast-paced environment.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Cashier
Preskil Hotel Island Resort
Point D'esny
06.2024 - 01.2025
- Processed customer transactions efficiently at the resort's front desk.
- Maintained accurate cash register and balanced daily receipts.
- Assisted guests with inquiries and provided exceptional customer service.
- Handled cash, credit, and debit card payments securely and responsibly.
- Collaborated with team members to ensure smooth operations during peak hours.
- Adhered to hotel policies and safety protocols while performing daily tasks.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Fast Food Operator
Burger King
International Airport
11.2023 - 06.2024
- Company Overview: International Airport of Mauritius
- Managed cash and card transactions accurately at the point of sale.
- Provided excellent customer service, addressing inquiries and resolving issues promptly.
- Assisted in upselling menu items to increase sales revenue.
- Efficiently prepared and served food and beverages according to company standards.
- Maintained cleanliness and hygiene of the kitchen and dining areas.
- Assisted in restocking supplies and ensuring inventory levels were maintained.
- International Airport of Mauritius
Sales Staff and Cashier
Zaya Luxury Boutique
03.2023 - 11.2023
- Company Overview: Plaisance shopping mall
- Managed shelves, monitored inventory, and maintained store cleanliness.
- Reported shortages and restocked items.
- Processed transactions, handled payments, and issued receipts.
- Ensured sales counter accuracy.
- Managed returns and refunds per policy.
- Conducted end-of-shift closing procedures.
- Operated the store independently.
- Plaisance shopping mall
Sales Staff and Cashier
Oneye Clothing
12.2021 - 08.2022
- Oversaw shelf organization and inventory management, ensuring a tidy and well-stocked store.
- Monitored stock levels, promptly reporting shortages and out-of-stock items.
- Assisted in efficient stocking and strategic product placement.
- Handled all sales transactions, including cash and card payments, with precision and speed.
- Maintained accuracy and accountability at the sales counter.
- Managed customer returns and refunds in line with company policies.
- Executed end-of-shift closing procedures efficiently.
- Operated the store independently, ensuring seamless daily operations.
Sales Staff and Cashier
Niraj Mobile
10.2020 - 11.2021
- Company Overview: Plaisance shopping mall
- Executed cashier duties, including counting and balancing the cash drawer at the end of each shift.
- Conducted all financial transactions with accuracy and efficiency.
- Performed regular inventory checks to ensure stock accuracy.
- Reported any discrepancies or irregularities directly to the Director/Owner.
- Provided customers with in-depth product knowledge and assistance.
- Plaisance shopping mall
Sales Staff
Soft Spot
12.2019 - 03.2020
- Executed cashier duties, including counting and balancing the cash drawer at the end of each shift.
- Conducted all financial transactions with accuracy and efficiency.
- Performed regular inventory checks to ensure stock accuracy.
- Reported any discrepancies or irregularities directly to the Director/Owner.
- Provided customers with in-depth product knowledge and assistance.
Sales Staff
Aux Champ Elysee
12.2018 - 11.2019
Education
Certificate of Primary Education -
School Certificate -
General Certificate of Education -
Skills
- Excellent listening and communication skills
- Self-motivated
- Strong customer service orientation
- Attention to detail
- Ability to work flexible hours or shifts
- Transaction processing
- Cash management
- Inventory management
Certification
- Employee of the Month, Recognized as Employee of the Month at Zaya Luxury Boutique for outstanding customer service and sales performance., 06/01/23
- Certified Customer Service Professional, Completed a professional course in customer service excellence., 2024
- Certified Sales Professional (CSP)
- Certificate of ERP completed
- Certificate of best service provided (Holiday Inn)
Hobbies and Interests
- Retail Trends: Passionate about staying updated with the latest trends in retail and customer service.
- Personal Development: Enjoy reading books on personal development and business strategies.
- Community Involvement: Active participant in local community events and volunteer work.
Languages
English
Upper Intermediate
B2
French
Intermediate
B1
Timeline
Cashier/Restaurant Hostess
Holiday Inn Business Hotel
03.2025 - Current
Cashier
Preskil Hotel Island Resort
06.2024 - 01.2025
Fast Food Operator
Burger King
11.2023 - 06.2024
Sales Staff and Cashier
Zaya Luxury Boutique
03.2023 - 11.2023
Sales Staff and Cashier
Oneye Clothing
12.2021 - 08.2022
Sales Staff and Cashier
Niraj Mobile
10.2020 - 11.2021
Sales Staff
Soft Spot
12.2019 - 03.2020
Sales Staff
Aux Champ Elysee
12.2018 - 11.2019
Certificate of Primary Education -
School Certificate -
General Certificate of Education -
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