Bibi Taslimah Begum Durgahed
Vacoas,Plaines Wilhems District
Overview
19
19
years of professional experience
Work History
Assistant shop supervisor and Sales Admin
ATL URBAN HOME LTD
Tribeca Plaines Wilhems District
02.2024 - Current
- Assist customers with registry creation
- Manage the productivity of other associates within guidance of supervisor
- Escort customers to appropriate merchandise
- Explain basic features of merchandise to customers
- Organize and straighten merchandise areas on the sales floor
- Process customer transactions through the register as required Achieves sales goals in assigned accounts
- Work in partnership with the Account Manager to support the sales numbers for multiple accounts like Cash up reports
- Assist sales and marketing with entering lead and opportunity information into Salesforce CRM
- Work as a liaison between sales and operations/contracting to resolve question or issues related to client contracts, invoices or billing questions related to the designated franchisee programs
Head of operation Customer service
Nourezo Artisan & ECCS Limited
Floreal, Vacoas Plaines Wilhems District
04.2022 - 11.2023
- Oversee the delivery of seamless, high-quality service across all customer-facing teams
- Look at ways to reorganise and improve operational areas
- Provide inspirational leadership to the service team
- Evaluate different approaches to working and achieving continuous improvement
- Streamline business processes to enhance efficiency
- Make sure to use appropriate methods/tools and time limits to provide accurate, valid, and complete information
- Keep records of customer interactions, process customer accounts, and document files
- Follow communication procedures, guidelines, and policies
- Monitor the revenue and expenses of the business unit
- Business Development tasks involve cold calling and generating new business management (sales)
Invoicing and Receptionist
DELICIA Foods Ltd
Phoenix Plaines Wilhems District
01.2022 - 03.2022
- Prepare a picking list to tally our product prices on both sides
- Billed by invoicing the products
- Verified invoices for any discrepancies in price, quantity, or items
- Follow up all credit notes via return goods and damage
- Filling all invoices and credit notes with numerical monthly statements
- Keep customer's files updated with current invoices
- Doing banking: greeting, welcoming, and directing visitors appropriately
- Handling and forwarding incoming phone calls
- Prepare the boardroom for the scheduled meeting
- Receiving and sorting mail daily
Administrative Secretary
Allzone Co Ltd
Palma Quatre Bornes Plaines Wilhems District
01.2018 - 12.2021
- Answering all calls, taking messages, and handling correspondence
- Maintaining diaries follow-up attendance of workers and their daily task updates on the web
- Preparing weekly salary for workers
- Typing and preparing reports for expenses and VAT
- Organising meetings with clients and doing a bank transaction
- Coordinating mailshots and similar publicity tasks Processing bills or expenses Acting as receptionist and /or meeting and greeting clients
- Follow up on all machinery maintenance
- Follow up on all the vehicles of the company, their fitness, insurance, and NTA declaration
Hairdresser and Beautician
Self Employed
Floreal Vacoas Plaines Wilhems District
11.2009 - 10.2017
- Washing, colouring, and cleaning hair, recommending and selling salon products, and staying up to date on ongoing hair styling trends were the main duties
- Performing makeup and facials
- Recommending skin care therapies
- Performing manicures and pedicures, nail art, and recommending colours
- Performing permanent and temporary hair removal treatments, such as laser hair removal, and waxing
Data Entry Clerk Printing Department
CMT Phoenix
Phoenix Plaines Wilhems District
12.2005 - 12.2008
- As I was working in the Printing Section, I entered all the records
- Monitor the attendance of both local and foreign workers and their respective tasks
- Prepare the Printing Target Achievement daily
- Follow up on the loading and unloading garments for printing by updating the web
- Preparing invoices and delivery notes, as well as following up on the chain
Timeline
Assistant shop supervisor and Sales Admin
ATL URBAN HOME LTD
02.2024 - Current
Head of operation Customer service
Nourezo Artisan & ECCS Limited
04.2022 - 11.2023
Invoicing and Receptionist
DELICIA Foods Ltd
01.2022 - 03.2022
Administrative Secretary
Allzone Co Ltd
01.2018 - 12.2021
Hairdresser and Beautician
Self Employed
11.2009 - 10.2017
Data Entry Clerk Printing Department
CMT Phoenix
12.2005 - 12.2008
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