Bibi Rizwana Byraub
Plaisance,Mauritius
Summary
Results-driven professional with expertise in sales and customer relationship management. Demonstrated skills in effective communication, negotiation, and consultative selling, focused on identifying customer needs and achieving targets. Committed to delivering outstanding customer service and fostering cross-functional collaboration to drive business growth.
Overview
21
21
years of professional experience
5
5
years of post-secondary education
Work history
Marketing department
Sun Insurance Co Ltd
- Working on developing new insurance products
- Doing market research in the insurance field
- Event Management- Coordinating with all members of the Insurance Institute of Mauritius
- Participating on the organization of the Bingo night
Claims officer
LAMCO (International) Insurance
2008.01 - 2008.08
- Attending Claims of insured
- Intervene on behalf of customers to other insurance companies and suppliers
Trainee
Institute for Consumer Protection
2008.01 - 2008.03
- Resolved customer complaints through active listening and tailored solutions, enhancing customer satisfaction
- Performed secretarial duties to streamline office operations and improve administrative efficiency
- Attended meetings and seminars to gather insights
- Participated in humanitarian campaigns with international African companies, contributing to poverty eradication efforts
- Participated in campaigns such as breastfeeding and hospital visits via MAPBIN
- Writing articles in newspaperss
Work placement
2007.01
- APC advertising agency
- Customer Relationship Management
- Contact Clients (Individual & Media)
- Working on Projects (Chek sa!)
SALES department
CERAN
2023.06 - 2026.06
- Reaching out to potential new clients to promote the company’s services;
- Reaching out to existing clients to maintain and develop business relationships;
- Selling language training programmes tailored to clients’ needs.
Online French trainer
CERAN
2022.10 - 2023.06
- Giving online French lessons to adults/employees of various companies based in Europe (level A0 to C2)
Online French Trainer (FLE)
1to1PROGRESS
2021.12 - 2022.08
Membership Sales Senior
Ecovadis
2019.01 - 2021.09
- Contact Potential Prospects to become Ecovadis Client, conduct presentations and close sales (French, Indian and South African and Middle East markets)
- Manage Clients account having unlimited number of suppliers or unlimited subsidiaries
- Ensuring a good quality service to customers
- Help organize the team with the Manager and ensure that productivity AND quality objectives are met.
Team leader Membership
Ecovadis
2015.07 - 2018.12
- Manage and give training to sales team
- Monitor and ensure the sales team is meeting their targets
- Participate in call conferences and close sales
Team leader Engagement
Ecovadis
2014.01 - 2015.07
- Help organise the team with International Coordinator; ensure that productivity AND quality objectives are met. The Team Leader should make decisions validated by the International Coordinator
- Follow up on productivity and quality of team members and report on team progress. Ensure the Call reporting is updated daily for the team
- Foster a motivating environment by inspiring team members to achieve their best performance.
- Provide adequate support to new team members and facilitate their integration and ensure that they have the necessary knowledge to effectively participate in the team.
- Develop personnel skills and provide guidance to team members.
- Recognised team and individual accomplishments, providing feedback to the International Coordinator for rewards.
- Relay, explain and support (defend when applicable) company rules, strategy, values, tactical objectives and managerial decisions.
- Communicated process updates to all team members and ensured understanding.
- Model commendable behaviour by consistently aligning actions with words in team interactions.
- Provide support and actively listen to team members to cultivate a positive working atmosphere.
- Create an environment oriented to trust, open communication, creative thinking & cohesive team effort maintaining respect within your team AND towards other team members.
- Fostered team spirit by guiding discussions that collectively resolved issues.
- Contributing to SEN team’s vision, sharing and promoting it where relevant
- Prepare feedback for International Coordinator and Local Referent to conduct staff appraisals; participate in interviews and in other company events (seminar, job fair etc).
- Identify and feedback technical issues and follow up with the International Coordinator issues.
- Ensure you have all materials (training guides/knowledge etc.) to do this.
Supplier engagement Executive
Ecovadis
2012.03 - 2014.01
- Conduct internet-research to collect contact data, clarify and validate supplier’s activity, structure, scope of operation, etc.
- Collect corporate documents (CSR reports, codes of conduct, policies, certifications, websites, etc.) ensuring that they are relevant and related to the company being assessed and the evaluation scope
- Research and classify CSR news gathered from multiple sources (360 Watch)
- Monitoring NGO Websites on a regular basis in order to ensure that important, dynamic ESG information is being collected. Conducting research and testing additional means of obtaining dynamic ESG information such as Google alerts
- Improving the filters and search terms on Factiva to ensure that news alerts are providing relevant information to analysts
- Act as a first level support to client and supplier users
- Providing feedback on the campaign response rate, main problems encountered to the campaign manager
- Collaborate with Paris-based engagement team to ensure coordination on campaigns and priorities.
- Track and keep an eye on changes or developments in CSR, i.e. industry best practices, regulations, certifications, etc.
- Contribute to growing the Mauritius Supplier Engagement Team
Project Manager, B-Process
Expand Technology - ROGERS GROUP
2009.12 - 2012.03
- Monitored project progress from initiation to production phase
- Guided suppliers through project stages to ensure clarity and adherence to requirements.
- Liaised with international suppliers to facilitate dematerialisation project of invoices.
- Mediated communications between suppliers and clients (Carrefour, Auchan, Snecma) through phone calls and emails.
- Conducted technical specifications of invoices in PDF format.
Fundraiser
Rogers outsourcing solutions
2009.05 - 2009.07
- Calling prospects all over France regions and asked for donations for several Humanitarian Associations like Handicap International, Pasteur Institute, Fondation de France, etc
- Worked in collaboration with those Associations in organizing donation campaigns
Trainee
Sun Insurance Co Ltd
2005.10 - 2009.05
- Managed accounts within the department
- Managed statements of accounts for debtors to ensure timely collections
- Conducted reminder phone calls to customers to facilitate timely payments
- Prepared agents’ progress sheets to support accurate commission calculations
- Bank reconciliation
- Served in the customer department
- Attending customers’ underwriting insurance businesses
- Attending complaints from customers
- Guiding customers for the type of insurance convenient for them to choose
- Customer compliance. Coordination with other departments to ensure timely processing of Policy & Customer satisfaction
Education
Higher School Certificate - Business Studies, French, Economics
Gaetan Raynal State Secondary School
2004.01 - 2006.01
Bsc Communication studies - Business Communication
University of Mauritius
2006.01 - 2009.01
Skills
- Upselling
- Calm under pressure
- Problem-solving
- Communication skills
- Digital marketing
- Digital marketing tools
Languages
English
French
Urdu
Mauritian Creole
References
Roland Bartholomé, Director Sales & Marketing
bartholomeroland@yahoo.fr, +32 479 81 90 45
Richard Bourne, Vice President Asia Pacific
rbourne@ecovadis.com
+331 82 28 88 88
International Training & Seminars attended
- 2026: Participated in advanced professional training programs in Belgium, including Spa, Brussels, and St. Roch.
- Attended a sales seminar in Paris, France, focused on sales strategies, customer engagement, negotiation techniques, and business development.
- 2017: Attended SustaIN Conference in Paris (2017), to strengthen client relationships and expand professional networks.
Timeline
SALES department
CERAN
2023.06 - 2026.06
Online French trainer
CERAN
2022.10 - 2023.06
Online French Trainer (FLE)
1to1PROGRESS
2021.12 - 2022.08
Membership Sales Senior
Ecovadis
2019.01 - 2021.09
Team leader Membership
Ecovadis
2015.07 - 2018.12
Team leader Engagement
Ecovadis
2014.01 - 2015.07
Supplier engagement Executive
Ecovadis
2012.03 - 2014.01
Project Manager, B-Process
Expand Technology - ROGERS GROUP
2009.12 - 2012.03
Fundraiser
Rogers outsourcing solutions
2009.05 - 2009.07
Claims officer
LAMCO (International) Insurance
2008.01 - 2008.08
Trainee
Institute for Consumer Protection
2008.01 - 2008.03
Work placement
2007.01
Bsc Communication studies - Business Communication
University of Mauritius
2006.01 - 2009.01
Trainee
Sun Insurance Co Ltd
2005.10 - 2009.05
Higher School Certificate - Business Studies, French, Economics
Gaetan Raynal State Secondary School
2004.01 - 2006.01
Marketing department
Sun Insurance Co Ltd