BIBI NOORINA MOOTHOOR
Goodlands,Mauritius
Summary
Motivated Sales Associate with 5 years of experience boosting sales and customer loyalty through individualized service. Resourceful expert at learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.
Experienced massage therapist with focus on holistic wellness and personalized treatment plans. Strengths include advanced knowledge of various massage techniques, anatomy understanding, client relationship management, and ability to create relaxing environments. Past roles have involved successfully improving clients' wellbeing through therapeutic massages and providing relevant health advice.
Overview
19
19
years of professional experience
Work History
Massage Therapist
One spa world
London , Costa Smeralda
02.2025 - 04.2025
- Participated in professional development opportunities to stay current with massage therapy trends and techniques.
- Helped clients tackle different types of stress by releasing knotted muscles with advanced massage techniques.
- Responded promptly to any questions or inquiries from potential customers about services offered.
- Assisted with basic bookkeeping, filing and maintaining clients' records.
- Completed in-depth training in massage practices and used latest techniques for best results.
- Developed personalized treatment plans to address specific health issues, such as muscle pain, injuries, and stress.
- Flexed with different clients to offer personalized and supportive massage services.
- Increased sales by providing exceptional service and maintaining positive and energetic attitude.
- Performed pre-massage consultations with clients to assess their medical history, physical condition, and desired results from the session.
- Educated clients on preventive measures and mobility programs to prevent reoccurring muscle issues.
- Provided therapeutic massage treatments to clients, including Swedish, deep tissue, and sports massages.
- Educated clients on stretching, strengthening exercises, and relaxation techniques to enhance the benefits of massage therapy.
- Created a relaxing atmosphere by using essential oils and soothing music during sessions.
- Developed individualized treatment plans based on client assessments and preferences.
- Maintained clean and organized work environment, ensuring all equipment and supplies were sanitized according to health standards.
- Kneaded muscles and soft tissues to help clients release tension and improve physical wellbeing.
- Organized and maintained full schedule of appointments with clients of different ages and physical needs.
- Restocked products and maintained treatment rooms for professional appearance and sanitization.
- Customized treatment strategies based on patient body composition, goals and comfort.
- Performed quality, therapeutic bodywork to meet clients' needs.
- Performed therapeutic pregnancy, sports, deep tissue and Swedish massage on clients.
- Utilized various modalities such as trigger point therapy, myofascial release, neuromuscular technique, hydrotherapy, reflexology, lymphatic drainage, acupressure points and energy healing techniques in treatments.
- Worked effectively in team environments to make the workplace more productive.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Completed day-to-day duties accurately and efficiently.
- Maintained updated knowledge through continuing education and advanced training.
- Demonstrated proficiency in using massage therapy equipment, including massage tables, chairs, and accessories.
- Worked with oils and treatment aids to improve massage experiences.
- Cleaned table and space between appointments to protect client health.
- Advised clients on personal care between appointments and relevant products for individual needs.
- Promoted health and wellness benefits of massage and related therapies to help clients achieve goals.
- Managed appointments through scheduling software systems with accurate records of services rendered.
Spa Therapist
Club Med
Pointe Aux Cannonier, Mauritius
06.2024 - 10.2024
- Assisted colleagues in maintaining a calm, organized work environment by completing cleaning tasks and equipment maintenance as needed.
- Educated guests on self-care techniques, promoting long-lasting benefits from spa services.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Developed strong relationships with clients through empathetic listening skills and genuine concern for their wellbeing.
- Recommended retail products for at-home use.
- Welcomed clients arriving for appointments.
- Recommended additional services based on customer's needs.
- Remained current on new products and procedures offered at the spa.
- Maintained professional standards of hygiene and cleanliness in the spa environment.
- Designed customized facial and body treatments meeting individual client needs.
Spa Therapist
Lagoon Attitude
Anse La Raise, Mauritius
07.2023 - 05.2024
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Welcomed clients arriving for appointments.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
Sale Assistant
La Vie Claire Shop
Grand Baie, Mauritius
03.2017 - 07.2023
- Greeted guests in with friendliness and professionalism.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Assisted manager in all aspects of business operations.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Monitored and ordered supplies and materials to keep office well stocked.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Increased customer service success rates by quickly resolving issues.
- Completed daily logs for management review.
Cashier
Mac Donald (fast Food)
Grand Baie, Mauritius
01.2013 - 12.2015
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Tallied cash drawer at beginning and end of each work shift.
- Worked with floor team and managers to meet wide range of customer needs.
Sale Assistant
Present Shop (jewellery)
Grand Baie, Mauritius
10.2009 - 01.2012
- Greeted guests in with friendliness and professionalism.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Assisted manager in all aspects of business operations.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
Sale Assistant
Bella Donna Shop (shoes)
Port Louis, Mauritius
01.2006 - 08.2008
- Greeted guests in with friendliness and professionalism.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Monitored and ordered supplies and materials to keep office well stocked.
- Organized resources, records and personnel to accomplish aggressive targets.
Education
Grade 10 -
Friendship College Girls
Goodlands, Mauritius06.2005
Skills
- Aroma Therapy
- Deep Tissue Massage
- Reflexology Knowledge
- Indian Head Massage
- Waxing Services
- Spa Retail Sales
- Facial Treatments
- Sales Background
- Exfoliation Treatments
- Body Massage
- Facial Massage
- Client assessments
- Personalized treatment
- Advanced techniques
- Equipment maintenance
- Customer service
- Sales strategies
- Team collaboration
- Time management
- Health education
- Stress relief techniques
- Record keeping
- Scheduling appointments
- Effective communication
- Problem solving
- Anatomy
- Multitasking capacity
- Prenatal massage
- Muscle and soft tissue massage
- Health and Wellness Advice
- Teamwork and collaboration
- Reflexology
- Scalp massage
- Integrated Massage Techniques
- Whole body massage
- Payment processing
- Client records maintenance
- Herbal wraps
- Body treatments
- Spa treatment knowledge
- Stress relief massage
Languages
Intermediate (B1), Intermediate (B1), Upper intermediate (B2), Bilingual or Proficient (C2)
Languages
English
Advanced
C1
French
Proficient
C2
Urdu
Advanced
C1
Creole
Proficient
C2
Timeline
Massage Therapist
One spa world
02.2025 - 04.2025
Spa Therapist
Club Med
06.2024 - 10.2024
Spa Therapist
Lagoon Attitude
07.2023 - 05.2024
Sale Assistant
La Vie Claire Shop
03.2017 - 07.2023
Cashier
Mac Donald (fast Food)
01.2013 - 12.2015
Sale Assistant
Present Shop (jewellery)
10.2009 - 01.2012
Sale Assistant
Bella Donna Shop (shoes)
01.2006 - 08.2008
Grade 10 -
Friendship College Girls