BIBI FATIMAH RUSHMINAH MOHAMMODALLY
Bel-Air
Summary
Professional airline customer baggage service agent with over 1 year of experience in the airline industry. Experienced in handling customer queries, complaints and feedbacks related to their flights. Demonstrated ability to work efficiently under pressure and manage difficult customers effectively by providing satisfactory solutions. Successfully handled baggage claims on behalf of passengers at American Airlines and currently working as salesgirl in Mohammodally Motors Ltd car showroom.
Overview
2
2
years of professional experience
Work History
Salesgirl
Mohammodally Motors Ltd
01.2024 - Current
- Dealt with customer queries; analyzed precise ongoing market analysis and valuation of competitors, looking unique ways to enhance sales.
- Responsible for resolving problems; identifying and analyzing market trends; monitoring competitor activities and responding to customer needs.
- Maintained a clean and organized workshop environment
- Location
Baggage service agent
American Airlines
05.2023 - 09.2024
- Assisted customers with baggage issues using Saber and AA tools.
- Assisted passengers in filing claims for lost, damaged and delayed bags in a timely manner.
- Maintained accurate records of lost and found items, achieving 40% recovery rate for misplaced luggage/items.
- Adhered to safety and security protocols maintaining compliance with JFK standards.
- Provided exceptional customer service, addressing inquiries and concerns regarding baggage.
- Handled oversized luggage and special items with care and precision.
- Managed hazardous materials in accordance with regulations, ensuring safety.
Air Cargo Agent
MSN
04.2024 - 06.2024
- Develop, coordinate, lead and execute product delivery plans.
- Protect organization's value by keeping confidential information.
- Create documentation of load plans, cargo cleanliness inspections and transportation processes.
- Make sure paperwork related to cargo is correct.
- Assure proper handling and delivery of cargo and operation of related equipment.
Baggage service agent
Aer Lingus
08.2023 - 02.2024
- Assisted customers with baggage issues with lost, damaged and delayed luggage.
- Coordinated with other airports to track and recover lost baggage effectively.
- Utilized baggage tracking systems to monitor and update the status of lost items.
- Processed claims for missing bags, ensuring accurate documentation, and follow-up.
- Maintained a clean and organized work environment to promote safety and efficiency.
- Ensured timely placement of luggage on belts to meet flight schedules.
Education
Certificate - Software QA Engineer
ASA College
01.2022
Associate - Computer Science and Technology
Careerist
09.2018
Skills
- Customer Focus
- Problem solving
- Time Management
- Conflict Resolution
- Strong attention to detail and ability to produce high-quality work
- Complaint handling
- Lost and found management
- Technical skill
- Teamwork
- Leadership
- Adaptive
- Multitasking
- Fluency in English and French
Timeline
Air Cargo Agent
MSN
04.2024 - 06.2024
Salesgirl
Mohammodally Motors Ltd
01.2024 - Current
Baggage service agent
Aer Lingus
08.2023 - 02.2024
Baggage service agent
American Airlines
05.2023 - 09.2024
Associate - Computer Science and Technology
Careerist
Certificate - Software QA Engineer
ASA College
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