Bhuvanesh LUCKHUN
Ville Noire Mahebourg
Summary
Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment. Excelled in enhancing team productivity and customer satisfaction, recognized as BEST INNOVATOR and BEST PERFORMER.
Overview
8
8
years of professional experience
Work History
Supervisor
Allianz Services
06.2022 - 11.2024
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Worked on process mining and CII projects to increase profit margins
- Awarded BEST INNOVATOR and 2 times BEST PERFORMER.
- Carrying interviews for new recruits.
Customer Service Representative
Allianz Services
05.2018 - 06.2022
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Customer Service Representative
Help on Call Ltd
11.2016 - 05.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints concerning their internet connection issues with empathy, resulting in increased loyalty and repeat business.
Education
Bts En Assurance - Insurance
MCCI Business School
Ebene12.2023
SC & HSC - Accounting And Business
SSS Forest Side Boys
Forest Side11.2016
Skills
- Training and mentoring
- Staff management
- Customer service
- Complex Problem-solving
- Team building
- Conflict resolution
- Software experience
- Payroll processing
- Quality control
- Employee development
- Teamwork and collaboration
- Problem-solving
Languages
English
Advanced (C1)
Timeline
Supervisor
Allianz Services
06.2022 - 11.2024
Customer Service Representative
Allianz Services
05.2018 - 06.2022
Customer Service Representative
Help on Call Ltd
11.2016 - 05.2018
Bts En Assurance - Insurance
MCCI Business School
SC & HSC - Accounting And Business
SSS Forest Side Boys
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