BHUSHIKA CHAMANSING
Petite Riviere,Port Louis
Summary
Dedicated and experienced card call operator with a strong background in customer service and operational support. Known for delivering efficient, accurate, and professional service in high-pressure environments. Currently pursuing part-time higher education in Business Administration to further develop my understanding of business processes, management, and strategic thinking. Balancing full-time work with studies demonstrates my commitment to continuous growth, and my drive to advance professionally. Eager to apply my expanding knowledge and skills to contribute more effectively to organizational success.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Card Call Operator
CIM FINANCE
04.2024 - Current
- Resolved customer inquiries regarding credit card accounts, including billing statements and interest rates.
- Assisted customers with card activation and deactivation for new and replacement cards.
- Guided customers through cancellations or closures of credit card accounts.
- Provided clarification on available balances and payment due dates for customer accounts.
Freelancer
CIM FINANCE
12.2023 - 04.2024
- Managed loan disbursement inquiries to enhance client satisfaction.
- Reconciled unallocated payments to maintain accurate financial records.
- Processed refunds and write-offs to resolve client account discrepancies.
- Assisted clients through calls to provide timely support and information.
Education
BBA - Business Administration
CURTIN MAURITIUS (EXPECTED JULY 2025)
MOKAHSC Level - Economics, Business Studies, Accounts, General Paper, French
LONDON COLLEGE
PORT LOUISSC Level - Economics, Business Studies, Accounts, Travel & Tourism, Mathematics, French, English, Computer Studies
LONDON COLLEGE
PORT LOUISSkills
- Effective communication
- Collaborative teamwork
- Organizational abilities
- Computer proficiency
- Adaptability
- Client relationship management
- Lifelong learning
- Software expertise
Certification
- IC3, National Computer Board Internet and Computing Core, 2019
- Advance in Computer Certificate, 2019
- Completion of Drawing and painting of Tulsi Jayanti, 2013
- JA Mascareignes Expo Vent Competition, 2022
Languages
creole
First Language
French
Proficient (C2)
C2
English
Proficient (C2)
C2
Hindi
Advanced (C1)
C1
Timeline
Card Call Operator
CIM FINANCE
04.2024 - Current
Freelancer
CIM FINANCE
12.2023 - 04.2024
BBA - Business Administration
CURTIN MAURITIUS (EXPECTED JULY 2025)
HSC Level - Economics, Business Studies, Accounts, General Paper, French
LONDON COLLEGE
SC Level - Economics, Business Studies, Accounts, Travel & Tourism, Mathematics, French, English, Computer Studies
LONDON COLLEGE
Similar Profiles
Manjoo SoomarooManjoo Soomaroo
Assistant Level 1 - Issuing at Cim FinanceAssistant Level 1 - Issuing at Cim Finance
SAHIL RAMLALLSAHIL RAMLALL
System Administrator at CIM FINANCE SERVICES LTDSystem Administrator at CIM FINANCE SERVICES LTD
Sounaina LochunSounaina Lochun
Team Leader, Digital Channels & Products at Cim Financial Services LtdTeam Leader, Digital Channels & Products at Cim Financial Services Ltd