Summary
Overview
Work History
Education
Skills
REFERENCES
Timeline
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Bhoumika Tina Oozageer - SPA MANAGER

Bhoumika Tina Oozageer - SPA MANAGER

Vacoas / Floreal,PL

Summary

Experienced spa manager with a focus on problem-solving, communication, and attention to detail. Known for coordinating spa operations and enhancing customer experiences through effective training and development initiatives.

Overview

4
4
years of professional experience

Work History

spa manager

St regis Resort
le morne
01.2024 - 08.2025
  • Coordinated daily spa operations and staff schedules for optimal service flow.
  • Managed inventory of spa products and supplies to ensure availability.
  • Developed and implemented training programs for new spa staff members.
  • Provided customer service support, addressing client inquiries and concerns.
  • Oversaw cleanliness and maintenance of treatment rooms and common areas.
  • Maintained client records, ensuring confidentiality and accuracy in data management.
  • Cultivated relationships with clients to enhance their overall experience at the spa.
  • Managed the daily operations of the spa, including scheduling staff members, ordering supplies and maintaining inventories.
  • Actively recruited and trained qualified professionals for all spa positions.
  • Created menus of treatments and packages that were attractive to customers.
  • Provided exceptional customer service through personal contact with guests before, during and after their visit to the spa.
  • Conducted regular staff meetings to ensure consistency in service delivery.
  • Evaluated employee performance on an ongoing basis; provided feedback to enhance productivity levels.

spa manager

one spa world ltd
miami, FL
06.2021 - 01.2024
  • Managed the daily operations of the spa, including scheduling staff members, ordering supplies and maintaining inventories.
  • Responded quickly to any changes needed within the spa environment due to customer requests or market trends.
  • Conducted regular staff meetings to ensure consistency in service delivery.
  • Evaluated employee performance on an ongoing basis; provided feedback to enhance productivity levels.
  • Maintained high standards of cleanliness throughout the facility while adhering to safety regulations.
  • Documented client records and information.
  • Guided new members on tours of spa facility and clearly explained available services, resulting in influx in new patrons.
  • Monitored operations to verify compliance with applicable health, safety or hygiene standards.
  • Increased profits by providing excellent customer service and properly training employees.
  • Trained and supervised staff to ensure exceptional customer service.
  • Managed daily operations of spa services and treatments.

Education

SPA MANAGEMENT - Health And Wellness

ONE SPA WORLD TRAINING CENTER
CORAL GABLE, MIAMI
05-2021

High School Diploma -

LONDON WELLNESS ACADEMY
WATFORD, UNITED KINGDOM
12-2015

Skills

  • Problem solving
  • Communication skills
  • Attention to detail
  • Customer feedback analysis
  • Upselling services
  • Treatment development
  • Customer service
  • Client relationship management
  • Inventory management

REFERENCES

  • AVAILABLE UPON REQUEST

Timeline

spa manager

St regis Resort
01.2024 - 08.2025

spa manager

one spa world ltd
06.2021 - 01.2024

SPA MANAGEMENT - Health And Wellness

ONE SPA WORLD TRAINING CENTER

High School Diploma -

LONDON WELLNESS ACADEMY

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Bhoumika Tina Oozageer - SPA MANAGER