Bhoumika Oozageer
Vacoas / Floreal
Summary
Accomplished Spa and Wellness Manager with a proven track record at One Spa World and JW Marriott Mauritius, enhancing customer satisfaction and staff performance through innovative services and effective coaching. Skilled in spa operations and employee development, I boosted overall sales and client retention by implementing strategic marketing and loyalty programs. Demonstrated expertise in staff management and upselling services, fostering a culture of excellence and continuous improvement.
Overview
13
13
years of professional experience
Work History
Spa and Wellness Manager
JW Marriott Mauritius
01.2024 - Current
- Greeted spa guests warmly to create positive first impression of establishment.
- Managed payroll processes, adhering to budget guidelines while maintaining adequate staffing levels at all times.
- Enhanced customer satisfaction by implementing innovative spa services and treatments.
- Led spa tours for new members to familiarize guests with services provided.
- Established a welcoming atmosphere for guests through exceptional customer service interactions from arrival to departure.
- Trained and mentored staff members to achieve optimal performance levels and maintain high standards of service.
- Managed activities related to staff training, treatment procedures, inventory management and marketing.
- Ensured strict adherence to sanitation protocols, protecting both guests'' health as well as the reputation of the spa business.
- Developed and implemented marketing and promotional strategies to increase awareness of spa and attract new customers.
- Managed expenses and controlled costs through proper salon budget development and monitoring.
- Coordinated special events, attracting new clients and boosting overall sales.
- Implemented policies and procedures that optimized operational efficiency within the spa facility.
- Created customized treatment plans for clients based on their individual needs and preferences.
- Conducted regular performance evaluations, providing constructive feedback to enhance employee development.
Spa and Wellness Manager
One Spa World
03.2021 - 01.2024
- Led spa tours for new members to familiarize guests with services provided.
- Managed activities related to staff training, treatment procedures, inventory management and marketing.
- Established a welcoming atmosphere for guests through exceptional customer service interactions from arrival to departure.
- Utilized promotions, print and digital marketing to attract new clients.
- Enhanced customer satisfaction by implementing innovative spa services and treatments.
- Trained and mentored staff members to achieve optimal performance levels and maintain high standards of service.
- Recommended spa treatments and services, boosting sales and bringing in new clientele.
- Recorded product sales into spa's weekly income report.
- Maximized efficiency through time management and staff supervision to boost productivity.
- Coordinated special events, attracting new clients and boosting overall sales.
- Pioneered wellness workshop series, educating clients on health and wellness, and strengthening community ties.
- Designed and implemented successful loyalty program, fostering strong repeat customer base.
- Negotiated contracts with wellness professionals for guest seminars, enriching spa's service offerings.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
Senior Beauty Therapist
One Spa World
01.2016 - 03.2020
- Implemented new treatment protocols, ensuring adherence to industry best practices and company standards.
- Streamlined appointment scheduling processes, improving efficiency and reducing wait times for clients.
- Boosted client retention rate through proactive follow-up communications after appointments.
- Provided expert guidance on at-home skincare routines using specific products that catered to each client''s unique needs.
- Maintained a loyal clientele base by consistently delivering high-quality beauty treatments and exceptional customer service.
- Offered tailored aftercare advice, promoting long-lasting results for clients'' skin health and wellbeing.
- Met sales goals, supporting organizational health through consistent and reliable service.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Maintained counter and display areas for cleanliness and organization.
- Followed up with customers to increase satisfaction with purchases and services.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Styled hair, makeup and nails for customers for special events and occasions.
- Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
Massage Therapist
Steiner Leisure
11.2015 - 01.2016
- Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Addressed specific client concerns through targeted therapeutic massage interventions.
- Contributed to the overall success of the spa by actively participating in team meetings and training sessions.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Performed detailed assessments to identify areas of tension or discomfort, leading to more effective treatments.
- Offered aromatherapy, hot stones and cupping as part of massage treatments.
- Advised clients on areas such as posture, at-home exercises and stretches.
- Researched new massage techniques and treatments.
- Provided custom massage treatments to clients, tailored to individual needs and preferences.
- Maintained accurate and up-to-date client records.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
Salon Owner
Self-employeed
01.2012 - 09.2015
- Developed marketing strategies to attract new clients, utilizing social media platforms and promotional events.
- Managed daily operations for salon success, including staff scheduling, inventory management, and financial reporting.
- Consulted with customers to assess needs and propose optimal solutions.
- Maintained daily, monthly, and quarterly records of costs and revenue.
- Increased client retention by delivering exceptional customer service and maintaining a welcoming atmosphere.
- Upheld 24-hour response time to service requests.
- Collaborated with local businesses on cross-promotional events that enhanced community engagement.
- Passionate about learning and committed to continual improvement.
Education
High School Diploma -
Mauritius College
Curepipe12-2008
Skills
- Staff management
- Spa operations
- Employee coaching
- Performance evaluations
- Customer feedback analysis
- Upselling services
Timeline
Spa and Wellness Manager
JW Marriott Mauritius
01.2024 - Current
Spa and Wellness Manager
One Spa World
03.2021 - 01.2024
Senior Beauty Therapist
One Spa World
01.2016 - 03.2020
Massage Therapist
Steiner Leisure
11.2015 - 01.2016
Salon Owner
Self-employeed
01.2012 - 09.2015
High School Diploma -
Mauritius College
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