Bhissam Prabhoodial
Saint Paul
Summary
Seasoned professional in securities, commodities, and financial services sales with solid background in developing client relationships and executing strategic sales plans to increase market share. Skilled in analyzing market trends to provide clients with tailored investment advice, leading to informed decision-making and portfolio optimization. Demonstrated ability to negotiate and close deals effectively, resulting in sustained revenue growth and client satisfaction. Successfully collaborated with teams to innovate sales approaches that align with changing financial landscapes.
Overview
19
19
years of professional experience
3
3
years of post-secondary education
Work History
Relationship Manager
SBM Ltd
Port Louis
01.2023 - Current
- Developed strong relationships with clients to enhance customer satisfaction.
- Managed client inquiries and provided timely solutions to their needs.
- Collaborated with sales teams to identify new business opportunities.
- Conducted regular follow-ups to ensure client engagement and retention.
- Facilitated communication between clients and internal teams for seamless service delivery.
- Assisted in onboarding new clients by providing necessary information and support.
- Maintained detailed records of client interactions for future reference.
- Identified customer needs, developed customized solutions, and provided knowledgeable advice.
- Built long-term relationships with lucrative clients by utilizing active listening, effective communication and dynamic interpersonal skills.
- Developed strategies to attract new customers while retaining existing ones.
- Managed daily operations including scheduling appointments, coordinating meetings and preparing agendas.
- Resolved escalated customer issues efficiently and effectively within established timelines.
- Conducted regular client meetings to assess progress, discuss opportunities for growth, and address any concerns.
- Maintained accurate records of all client interactions within the company's CRM system.
- Provided ongoing support throughout the sales cycle by responding promptly to inquiries, resolving issues, and following up on requests in a timely manner.
- Evaluated customer feedback to identify areas of improvement in products or services offered.
- Collaborated with internal teams to develop strategies that would increase customer engagement levels.
- Analyzed market trends and identified potential new customers through research activities.
- Provided training sessions for colleagues on best practices.
- Participated in networking events and industry conferences to attract new clients.
- Identified opportunities for cross-selling and upselling financial products to meet clients' objectives.
- Led training sessions for junior relationship managers on client service best practices.
- Negotiated terms and conditions of client contracts to ensure mutual satisfaction.
- Developed and executed strategies for customer retention and acquisition.
- Built financial models to allocate resources, forecast cash and investment needs and make capital budgeting decisions.
Relationship Officer (SME)
SBM
Port Louis
08.2019 - 12.2022
- Support the team in implementing sales tactics and achieving growth objectives.
- Grow and retain a portfolio of relationships by offering proactive financial services.
- Promote and sell a range of customised financial solutions.
- Analyse customer data for business expansion opportunities.
- Maintain close relationships through regular contact.
- Ensure efficient service and follow-up.
- Maximise facility utilisation and trade finance.
Support Officer in SME
09.2017 - 08.2019
- Handled client bank account operations and updates.
- Assisted with new account openings and payment instructions.
- Managed remittance and due diligence processes.
- Processed client payment instructions and liaised with administrators and compliance.
Valuation Officer
07.2015 - 09.2017
- Prepared business valuation reports and market analysis.
- Calculated company value using financial data.
- Recommended capital structure changes for financial improvement.
Insurance Advisor / Team Leader
04.2013 - 06.2015
- Developed new clients through networking.
- Provided financial advice and customized insurance programs.
- Handled claims and policy renewals.
Sales & Marketing Manager
10.2011 - 03.2013
- Led marketing and sales teams.
- Prepared marketing action plans and budgets.
- Identified market opportunities and improved product profitability.
Customer Support Representative
11.2009 - 10.2011
- Managed calls, built relationships, handled complaints, and maintained records.
Data Entry Operator (Contract)
09.2009 - 10.2009
- Entered and verified customer data, supported staff with queries.
Trainee in Food & Beverage Department
02.2009 - 04.2009
- Worked in various F&B sections and assisted restaurant manager.
Customer Service Agent
03.2006 - 03.2008
- Handled calls, managed customer issues, maintained records, and drafted reports.
Trainee in Food & Beverage Department
04.2009
- Managed front desk, ensured guest satisfaction, supported reception.
Education
Bachelor of Business Management And Leadership (Hons) - Business Management And Leadership
Charles Telfair Education
Moka, Moka 01.2023 - 07.2025
Diploma - Human Resources Management
Charles Telfair Institute
01.2013
Higher School Certificate -
OCEP College
01.2005
School Certificate -
S.S.S Sir Abdool Raman Osman
01.2004
Skills
- Excellent communication skills
- Commercial awareness
- Adaptive thinking
- Problem-solving
- Flexibility
- Strong negotiation skills
- Influencing skills
- Self-discipline
- Punctuality
Accomplishments
- 05/01/13, Diploma in Human Resources Management, Charles Telfair Institute
- 12/01/05, Higher School Certificate, OCEP College (Private)
- 12/01/04, School Certificate, S.S.S Sir Abdool Raman Osman
Other Awards Achievements
- 12/01/17, Certificate in Best Practices in Recovery Procedures, Mauritius Bankers Association Limited
- 12/01/14, Certificate in Sales & Negotiation Techniques, Centosis
- 12/01/11, Certificate IV in Human Resources Management, Charles Telfair Institute
- 12/01/09, Higher National Diploma in Hospitality Management, 1st year
- 12/01/07, Certificate in Networking, Innovative & Creative Learning Ltd
Languages
English
Advanced
C1
French
Advanced
C1
Timeline
Relationship Manager
SBM Ltd
01.2023 - Current
Bachelor of Business Management And Leadership (Hons) - Business Management And Leadership
Charles Telfair Education
01.2023 - 07.2025
Relationship Officer (SME)
SBM
08.2019 - 12.2022
Support Officer in SME
09.2017 - 08.2019
Valuation Officer
07.2015 - 09.2017
Insurance Advisor / Team Leader
04.2013 - 06.2015
Sales & Marketing Manager
10.2011 - 03.2013
Customer Support Representative
11.2009 - 10.2011
Data Entry Operator (Contract)
09.2009 - 10.2009
Trainee in Food & Beverage Department
04.2009
Trainee in Food & Beverage Department
02.2009 - 04.2009
Customer Service Agent
03.2006 - 03.2008
Diploma - Human Resources Management
Charles Telfair Institute
Higher School Certificate -
OCEP College
School Certificate -
S.S.S Sir Abdool Raman Osman