BHINTI ANDOO
Assistant manager
Phoenix
Summary
A motivate, adaptation and responsible. More than Thirteen years of work experiences.Executive-level and professional communications representative for corporation-level decision-markers.Tech-savvy individual employs in-depth knowledge Of virtual conferencing and remote VPN access. Supports large group of telecommuting staff members. Positive and upbeat with strong relationship-building abilities. Dedicated to offering exceptional assistance to team members and clients. Skilled at collecting and processing payments. Skills at coordinating appointments, organizing mail and collecting messages to facilitate office communication-and maintaining filling systems. Available for flexible hours weekly, including weekends and evenings. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in date-enter, database management and scheduling.
Overview
15
15
years of professional experience
Work History
Shore concierge
Silversea
Onboard, Uk
12.2024 - 03.2025
- Work as a tour guide for more than 15 times for 3 months during my contract with Silversea.
- Created welcoming and comfortable environment for guests.
- Responded to guest inquiries to maximize guest satisfaction.
- Maintained accurate and up-to-date records of guest information.
- Maintained high level of professionalism and discretion when dealing with guests.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
Beauty Therapist
Steiner
London
04.2021 - 03.2025
- Company Overview: Working as Beauty Therapist in Cruise Lines
- Went to London Wellness Academy, have been actively involved in Solution Sales, Bamboo massage, hot stone massage, Swedish Massage, Deep Tissue Muscle Massage, Reflexology, Balinese Massage, Muscles Aroma Spa Massage, Intensely Cleansing Salt Scrub, Thai Herbal Poultice Massage, Frangipani Body Nourish Wrap with Massage, Ionithermie Reduction Program, Cellutox Aroma Spa Massage
- Previous use of Opera, Smart and Fidelio Cruise
- Working as Beauty Therapist in Cruise Lines
Receptionist and Guest Relation Officer
Johaness Spa & Coiffure
Moka
08.2019 - 08.2020
- Scheduled and Confirming appointments and meetings, communicated with clients and updated client and staff records
- Managed multiple administrative tasks and met time-sensitive deadlines
- Resolved customer problems and complaints
- Kept records in CRM to maintain customer data, Computer literate
- Restocked supplies and placed purchase orders to maintain adequate stock levels
- Worked flexible hours; night, weekend, and holiday shift
Beauty Therapist (Part-time job While studying)
Coin de Beauté
Rose Hill
09.2018 - 07.2019
- Performed waxing, Facial, Manicure, Pedicure, Eyebrow shaping with threading & wax, Make Up and Nail Art
- Advised clients on proper home-care regimens
- Received and processed stock into inventory management system
- Resolved problems, improved operations and provided exceptional service
Hairdresser (Part-time job While studying)
RezahHairway & Hair by Rahim
Beau Bassin & Rose Hill
07.2017 - 08.2018
- Assessed customer hair texture, treatment history and desired outcome to determine services required
- Scheduled customer appointment and rearranged individual time slots to meet demand
- Trimmed, cut and shaped hair and hairpieces based on customer preference
- Actively involved in Shampooing, Coloring, Haircut (Unisex), Hairstyling, Perming
- Processed payments, entering sales in register for prompt customer service
- Completed wet styling, thermal styling, permanent waving and hair relaxing services
Cashier & Waitress
Hearty
Port Louis
06.2016 - 07.2016
- Worked flexible schedule and extra shifts to meet business needs
- Mentored new team members on POS system operation, customer service strategies and sales goals
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction and employee productivity
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients
- Maintain secure cash drawers, promptly resolving discrepancies in daily totals
- Completed inventory counts and ordered merchandise
Jewellery Maker
Metal Finish LTD
Arsenal
09.2015 - 05.2016
- Worked with individual clients to design unique pieces, communicating effectively to establish vision and specifications
- Modified designs to meet client demands
- Assessed pieces to evaluate quality and accuracy according to design
- Applied knowledge of clarity, symmetry and other factors to assign quality grades to stones
- Complete work with metals such as gold, platinum and silver, as well as wide range of stone types
- Constructed preliminary models of metal, clay or plaster and formed sample casting in molds
- Design Jewelry using 3D software Matrix
- Heated, shaped and molded gold, silver, platinum and other precious metals to create exceptional pieces
- Actively involved in Designing, Casting, Polishing and Stone setting
Babysitter (Part-time job after school hours)
Baby-Sit
Albion
12.2009 - 08.2015
- Assisted children with homework assignments and special projects across different subjects
- Balanced playtime and limited screen time to support development of fine motor, gross motor and cognitive skills
- Encouraged children to be understanding and patient with other
- Prepared healthy, age appropriate snacks and meals
- Taught children to organize toys, wash hands and helps with daily routine
Hostess
Phydra
Port Louis & Rose Hill
06.2015 - 07.2015
- Exceeded sales goals by implementing aggressive sales programs, overhauling processes and facilitating market development
- Presented products to clients using dynamic presentations and practical use-case scenarios
- Demonstrated consistent track record of overachieving sales quotas
- Exceptional computer skills
- Developed and implemented strategic account plans to generate new, advantageous customers
- Built relationships with customer and community to promote long term business growth
Guest Service Associate (Replacing a relative-four months)
Linen Club
Curpipe
02.2015 - 04.2015
- Ran report detailing daily guest numbers, accounting expenses and income
- Forecasted marketing trends based on previous data to adjust campaigns and maximize sales
- Completed inventory counts and ordered merchandise
- Send Fax, receiving phone calls and deal with clients' needs
- Maintain clean and sanitary workspace
- Developed and implemented performance improvement strategies and plans to promote continuous improvement
Jeweller Marker- (Part-time job after school hours)
Coco d'or / Alliage
Rose Hill / Beau Bassin
04.2011 - 09.2014
- Heated, shaped and molded gold, silver, platinum and other precious metals to create exceptional pieces
Education
Beauty Therapy - Facial, Manicure, Pedicure, Eyebrow Shaping with Threading & Wax, Waxing, Make Up, Nail Art and Permanent Nail Polish
MITD — Knowledge Based Training Centre
Port Louis10.2019
Hairdressing National Certificate Level 3 - Coloring, Hair cut (unisex), Shampooing, Perrning, Hairstyling
MITD — Knowledge Based Training Centre
Port Louis10.2018
Jewellery Design and Making NTC3,4&5 - Designing, Casting, Polishing, Stone setting
MITD Sir Rampersad Neerunjun Training Complex
Ebene06.2014
Print Finishing and Book Binding - Graphic and Printing Equipment Operation
MITD — Print Training Unit
Ebene04.2011
NTC Foundation Certificate - Sewing, Housekeeping, Electricity, Plumbing and Pipe Fitting, Gardening
MITD
Mont Roches12.2009
CPE - French, English, Mathematics, Science, History & Geography
05.2009
3 Years Pre Vocational - French, English, Functional Mathematics, International Science and Technological Skills, Environment, Creative and Performing Arts
SSS Sodnac
Sodnac12.2008
Skills
- Planning and Organization
- Arts, Crafts and games
- Accurate Money Handling
- Dimension and materials specifications
- Issue acknowledgement and resolution
- Business operations understanding
- Guest engagement and assistance
- Thought leadership
- Office administration
- Experience in Shore Concierge Service
- Previous use of Fidelio
- Previous use of Opera
- Previous use of Smart
- Previous use of Fidelio Cruise
- Good Administration and Computer Skills
- Microsoft Office
- CRM
- Payroll
- Excellent communication skills
- Team integration
- Highly motivated
- Reliable
- Displays initiative
- Excellent Customer service skills
- Guest satisfaction orientated
Languages
- French
- English
- Hindi
- Mauritian Creole
Additional Trainings
- Went to London Wellness Academy, have been actively involved in Solution Sales, Bamboo massage, hot stone massage, Swedish Massage, Deep Tissue Muscle Massage, Reflexology, Balinese Massage, Muscles Aroma Spa Massage, Intensely Cleansing Salt Scrub, Thai Herbal Poultice Massage, Frangipani Body Nourish Wrap with Massage, Ionithermie Reduction Program, Cellutox Aroma Spa Massage.
- Holistic Massage course at Two Healing Hands Spa School.
- One year of Beauty Therapy course (National Apprenticeship Program) at MITD, I have been actively involved in Facial, Manicure, Pedicure, Eyebrow shaping with Threading & wax, Waxing, Make Up, Nail art.
- One year full time course of Hairdressing at MITD, I have been actively involved in Coloring, hair cut (unisex), brushing, curling hair, shampooing, perming, hairstyling.
- Wood crafts at smeda coromandel.
- As part of Jewellery Making Course, I have been actively involved in designing, casting, polishing and stone setting.
- One year full time NTC3 Course in Print Finishing & Book Binding at MITD Print Training Unit. The course includes basic operation of the following equipment: Hot Foil Block Machine, Power Guillotine, Plastic Comb Binding Machine, Combination Folding Machine, Adhesive Binding Machine, Wire Stitching Machine and skills in Hard- Cover Binding. I am also experienced in sewing book by hand.
Languages
French
First Language
English
Advanced
C1
Hindi
Upper Intermediate
B2
Italian
Elementary
A2
Spanish
Elementary
A2
Timeline
Shore concierge
Silversea
12.2024 - 03.2025
Beauty Therapist
Steiner
04.2021 - 03.2025
Receptionist and Guest Relation Officer
Johaness Spa & Coiffure
08.2019 - 08.2020
Beauty Therapist (Part-time job While studying)
Coin de Beauté
09.2018 - 07.2019
Hairdresser (Part-time job While studying)
RezahHairway & Hair by Rahim
07.2017 - 08.2018
Cashier & Waitress
Hearty
06.2016 - 07.2016
Jewellery Maker
Metal Finish LTD
09.2015 - 05.2016
Hostess
Phydra
06.2015 - 07.2015
Guest Service Associate (Replacing a relative-four months)
Linen Club
02.2015 - 04.2015
Jeweller Marker- (Part-time job after school hours)
Coco d'or / Alliage
04.2011 - 09.2014
Babysitter (Part-time job after school hours)
Baby-Sit
12.2009 - 08.2015
Beauty Therapy - Facial, Manicure, Pedicure, Eyebrow Shaping with Threading & Wax, Waxing, Make Up, Nail Art and Permanent Nail Polish
MITD — Knowledge Based Training Centre
Hairdressing National Certificate Level 3 - Coloring, Hair cut (unisex), Shampooing, Perrning, Hairstyling
MITD — Knowledge Based Training Centre
Jewellery Design and Making NTC3,4&5 - Designing, Casting, Polishing, Stone setting
MITD Sir Rampersad Neerunjun Training Complex
Print Finishing and Book Binding - Graphic and Printing Equipment Operation
MITD — Print Training Unit
NTC Foundation Certificate - Sewing, Housekeeping, Electricity, Plumbing and Pipe Fitting, Gardening
MITD
CPE - French, English, Mathematics, Science, History & Geography
3 Years Pre Vocational - French, English, Functional Mathematics, International Science and Technological Skills, Environment, Creative and Performing Arts
SSS Sodnac
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