Bhim Ram Nauris
Summary
Proven leader with extensive experience at Iframac, adept in customer service management and problem-solving. Excelled in enhancing team productivity and customer satisfaction through innovative quality control and efficient service solutions. Skilled in multitasking, organization, and fostering team leadership, consistently exceeding performance targets.
Overview
28
28
years of professional experience
Work History
Service Manager
Axess
04.2024 - Current
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
Internal Motor Surveyor and Loss Assessor
Axess
01.2019 - 04.2024
- Assess cars and discuss with clients about potential solutions.
- Assess cars and discuss with insurance about repairs.
- Uses new technologies like Audatex to work efficiently.
- Help in decision making and communicates effectively with subordinate .
Service Advisor
CFAO
10.2015 - 10.2018
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
Supervisor
Iframac
08.1996 - 10.2015
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
Quality Control
Iframac
08.1996 - 10.2015
- Reduced errors in document processing by implementing thorough quality control checks.
- Identified and removed products that did not meet quality control standards.
- Assisted in developing standardized processes for improved efficiency and quality control.
- Consulted with production and engineering groups to address quality control issues.
Technician Grade 1
Iframac
08.1996 - 10.2015
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
Education
Advance Electronic
School of Electronic
Rose Hill 01.1995
Heavy Good Vehicle Mechanic
Professor BS Upadyaya Training Centre
Piton, Mauritius01.1993
Accounting
New Educational Secondary School
Bel Air Riviere Seche, Mauritius11.1992
Skills
Positive Attitude
Team Leadership
Multitasking and Organization
Problem-Solving
Goal-Oriented
Reliable and Responsible
Critical Thinking
Time Management
Customer Service Management
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 40 staff members.
- Achieved company goals through effectively helping with problem solving involving customers and subordinate.
- Achieved customer satisfaction by introducing Audatex for more rapid estimate of repair tasks.
- Always updated with new technologies and material.
- Worked with luxury car brands and other type of vehicle like Mercedes, Jeep, Chrysler, Jaguar, Range Rover, Dodge and others like Peugeot, Citroen, Opel, Chevrolet, Ford, Mazda, MG.
Football, Volleyball, Table Tennis, Carrom, Dominos
Played as a centre back for a regoinal football (Sunrise youth club) team.
Played volleyball for for iframac and were crowned interfirms champion as well as for Ernest Florent volleyball team.
Dominos, carrom and table tennis are just hobbies that are fun to experienc.
Languages
Creole
Native language
English
Upper intermediate
B2
French
Advanced
C1
Hindi
Elementary
A2
Timeline
Service Manager
Axess
04.2024 - Current
Internal Motor Surveyor and Loss Assessor
Axess
01.2019 - 04.2024
Service Advisor
CFAO
10.2015 - 10.2018
Supervisor
Iframac
08.1996 - 10.2015
Quality Control
Iframac
08.1996 - 10.2015
Technician Grade 1
Iframac
08.1996 - 10.2015
Advance Electronic
School of Electronic
Heavy Good Vehicle Mechanic
Professor BS Upadyaya Training Centre
Accounting
New Educational Secondary School
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