Summary
Overview
Work History
Education
Skills
Certification
Reading/ writing / diving
Languages
Timeline
Generic

Bhavna Jankat

Port Louis,PL

Summary

Dynamic customer service professional with extensive experience at Jubilee Alliance, excelling in problem-solving and follow-up skills. Proven ability to enhance customer satisfaction through effective communication and support. Adept at managing inquiries and complaints, ensuring smooth operations, and maintaining a calm disposition under pressure. Committed to delivering exceptional service with a smile.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Contact Center Agent

Jubilee Alliance
11.2024 - Current
  • Assist customer request.
  • Handle customer complaints and redirects to the concerned department.
  • Receptionist at head office(Replace when the latter is absent).
  • Handle despatch book and cheques.




Online Sales Assistant

361 Online Department
07.2022 - 11.2024
  • Interact with customers by phone and mail.
  • Treat orders and invoicing.
  • Handle customer complaints.
  • Follow up on payment and deliveries.
  • Follow up on customers queries.
  • Handle refund and CRN of products.
  • Follow up on CIM/ Rogers capital and 361 credit contracts.

Sales Assistant

361 Shop
12.2018 - 06.2022
  • Welcome incoming customers.
  • Explain and redirect customers as per their needs.
  • Invoicing and follow up.
  • Products Knowledge
  • Handling of display of specified product.


Order Taker

The Ravenala Attitude
05.2016 - 12.2018
  • Food and Beverage Department
  • Stay at the counter of reservations
  • Welcome customers and explain about dine around concept.
  • Handle Mini Bar shop
  • Payment and restaurant bookings.
  • Assist the room service department and guest relation department when needed.
  • Stock Handling.

FFO

KFC Fast Food
09.2011 - 10.2014
  • Handle Front counter , customers orders and cash payments.
  • Shift leader (When the manager is not here)
  • Ensure that the proper procedures is being followed in all stations.
  • Paper work: Inventory , traceability , temperature checking, grooming of staff ,evaluation of customer's service, banking,attendance.

Receptionist Clerk

Dive Dream Centre
04.2010 - 01.2011
  • Welcome customers at the front desk.
  • Explain about basic rules of Diving courses.
  • Handles of diving equipments.
  • Prepare diving gears for customers.
  • Filing of forms and documents.
  • Making appointments and planning.
  • Attendance of staff.
  • Checking emails from customers.
  • Payments.


Education

New Educational College
Bel Air Riviere Seche, Mauritius

Skills

  • Follow-up skills
  • Problem-solving skills
  • Answering questions
  • Gathering information
  • Typing speed
  • Call handling
  • Email management
  • Customer service
  • Customer communications
  • Verbal and written communication
  • Customer support
  • Data entry
  • Product knowledge
  • Calm disposition
  • Logging call information
  • Handles with a smile

Certification

  • English Language -6
  • Oral -2
  • Literature in English-6
  • French-8
  • Hindi-8
  • Computer Studies-6
  • Travel and Tourism-8

Reading/ writing / diving

I like reading novels. And love writing them. So far I've wrote around four novels. Two have been published on online platform:WEB NOVEL.

My favorites author are: Jk Rowling /  Christopher Pike /  Cassandra Clare.

I am a certified open water diver. I go diving occasionally. 

Languages

English
Professional Working
French
Elementary

Timeline

Contact Center Agent

Jubilee Alliance
11.2024 - Current

Online Sales Assistant

361 Online Department
07.2022 - 11.2024

Sales Assistant

361 Shop
12.2018 - 06.2022

Order Taker

The Ravenala Attitude
05.2016 - 12.2018

FFO

KFC Fast Food
09.2011 - 10.2014

Receptionist Clerk

Dive Dream Centre
04.2010 - 01.2011

New Educational College

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Bhavna Jankat