Bhavista Koomkhwa
Morcellement Saint Andre
Summary
Dynamic and results-oriented professional with extensive experience in service coordination and payroll management at Dayforce Mauritius Ltd. Excelled in client advocacy and accurate recordkeeping, enhancing customer satisfaction and reducing payroll errors significantly. Skilled in office programs and effective communication, adept at fostering strong relationships and achieving key performance goals.
Overview
5
5
years of professional experience
Work History
Service Coordinator
Dayforce Mauritius Ltd
Ebéne, Mauritius
03.2024 - Current
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
- Assessed customer needs and developed solutions to meet needs.
- Enhanced customer satisfaction by efficiently addressing and resolving service issues.
- Coordinated and monitored service activities to confirm work met all requirements.
- Communicated with clients and service providers to provide updates on work progress.
Payroll Specialist
Dayforce Mauritius LTD
Ebéne, Mauritius
01.2022 - 02.2024
- Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
- Provided customer service to employees regarding payroll inquiries and issues.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Created new hire and termination documents for payroll.
- Maintained strict confidentiality of all payroll information and records.
- Managed payroll data entry and processing for Number employees to comply with predetermined company guidelines.
- Reduced payroll errors by conducting thorough audits and resolving discrepancies in a timely manner.
- Resolved payroll discrepancies quickly and successfully.
HR Administrator
Atalian Interactive LTD
Port Louis, Mauritius
08.2021 - 01.2022
- Updated HR database with new employee information, changes in benefits, and other details.
- Ensured accurate record-keeping by conducting regular audits of personnel files and HR databases.
- Reduced time spent on administrative tasks by automating key processes.
- Assisted employees with benefits enrollment, ensuring accuracy of information and timely processing of forms.
- Served as a knowledgeable resource for all staff members regarding company policies, procedures, benefits, and other HR-related matters.
- Partnered with department managers to identify staffing needs and develop effective recruiting strategies.
Customer Service Representative
CIM Financial Services LTD
Port Louis, Mauritius
11.2019 - 04.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
High School Diploma -
Lady Sushil Ramgoolam State Secondary School
8eme Mile, Triolet11.2019
Bachelor - Accounting And Finance
University of Technology, Mauritius
Point Aux SablesSkills
- Telephone communication
- Accurate recordkeeping
- Client advocacy
- Notetaking and documentation
- Goal setting
- Individualized service plans
- Proficiency in office programs
Languages
English
Advanced (C1)
French
Intermediate (B1)
Hindi
Intermediate (B1)
Timeline
Service Coordinator
Dayforce Mauritius Ltd
03.2024 - Current
Payroll Specialist
Dayforce Mauritius LTD
01.2022 - 02.2024
HR Administrator
Atalian Interactive LTD
08.2021 - 01.2022
Customer Service Representative
CIM Financial Services LTD
11.2019 - 04.2021
High School Diploma -
Lady Sushil Ramgoolam State Secondary School
Bachelor - Accounting And Finance
University of Technology, Mauritius