BHARGAVA KUSNUMAH
M. WROCŁAW
Summary
Results-driven ICQA Lead Operator with expertise in inventory control and quality assurance. Specialises in data analysis and process optimisation to improve accuracy and productivity. Leads teams in fast-paced environments to meet operational standards while delivering training and maintaining clear SOPs. Bilingual in English and French, with strong IT skills in Microsoft Excel and Word.
Overview
1
1
Certification
8
8
years of professional experience
Work history
ICQA (lead operator for Inventory/Counting)
Shein Warehouse PL
M. WROCŁAW, Lesser Poland
2025.08 - Current
- Analysed inventory and performance data to identify trends, resolve discrepancies, and recommend process improvements.
- Assessed inventory control and quality assurance processes, analysing operational data to identify trends and resolve discrepancies that enhanced inventory accuracy.
- Ensured Standard Operating Procedures (SOPs) for inventory counting, quality assurance, problem-solving, inventory reconciliation, and safety compliance were kept up to date and effectively communicated across the wider ICQA team to maintain operational accuracy and consistency.
- Identified and resolved workflow bottlenecks, improving operational efficiency and supporting the achievement of daily performance targets.
- Mapped warehouse workflows and analysed operational processes to identify inefficiencies and implement continuous improvements.
- Supervised team of operators, ensuring productivity, quality standards, and safe working practices were consistently met.
- Delivered onboarding and role-specific training, coaching new and existing team members to improve performance, accuracy, and compliance.
- Evaluated training outcomes, provided feedback to team members, and implemented strategies that reduced errors and improved team capability.
- Coordinated multiple priorities in fast-paced warehouse environment, ensuring accuracy and organisation amidst high demands.
Operator/CSR
PEX LTD
Ebene
2022.03 - 2022.07
- Resolved customer inquiries and problems efficiently, ensuring high satisfaction rates.
- Utilized Customer Management Services (CMS) software and account management programs to optimize service delivery.
- Managed ATM operations to improve accessibility and convenience for customers and cardholders.
- Facilitated extensive payment solutions tailored to the growing needs of digital commerce sector.
- Delivered tailored card issuing services such as credit, debit, pre-loaded, contactless cards, and loyalty programs.
Site Supervisor
Arwan Enterprise LTD
Port Louis, Mauritius
2020.08 - 2021.02
- Oversaw daily site operations, ensuring optimal team production and workflow.
- Managed site safety and security, preventing intrusion, criminal activity, vandalism, and ensuring worker safety.
- Coordinated the timely delivery of equipment and materials to the site, ensuring optimal supply of equipment and materials.
- Sourced suppliers and procured materials, supporting project requirements and timelines.
- Conducted regular quality checks to align work with project briefs.
Customer Service Representative
FoodLovers Market
MOKA
2018.11 - 2019.02
- Ensured customer satisfaction through exceptional service by addressing inquiries and resolving issues promptly.
- Assisted customers with product selection, ordering, billing, returns, exchanges, and technical support to enhance overall customer experience.
- Built strong relationships with customers through personalised assistance and support, fostering loyalty and repeat business.
- Managed office documentation by filing paperwork and updating databases. such as filing paperwork, updating databases and generating reports.
Education
Certificate of Higher Education - Accounting Course
Professional Skill Invest LTD
Mauritius 2024.10 -
Certificate of Higher Education - Office Management
Open University Mauritius
Mauritius 2022.04 -
High School Certificate -
Curepipe College
MauritiusSchool Certificate -
Bhujoharry College
MauritiusSkills
Inventory management systems
- Inventory quality control
- SOP compliance
- Workflow monitoring
Excel data management
- Data management
- Technical Skills
- Operational Skills
- Employee training
- Verbal and written communication
- Customer issue resolution
Customer and Service Skills
- Languages
English (fluent)
- French (fluent)
- Word document management
Certification
Accounts Clerk, Office Managements Skills Course
Languages
English
Fluent
French
Fluent
Affiliations
- Outside of work, I am a musician and drummer, which reflects my creativity, discipline, and ability to maintain focus and timing in structured environments.
Timeline
ICQA (lead operator for Inventory/Counting)
Shein Warehouse PL
2025.08 - Current
Certificate of Higher Education - Accounting Course
Professional Skill Invest LTD
2024.10 -
Certificate of Higher Education - Office Management
Open University Mauritius
2022.04 -
Operator/CSR
PEX LTD
2022.03 - 2022.07
Site Supervisor
Arwan Enterprise LTD
2020.08 - 2021.02
Customer Service Representative
FoodLovers Market
2018.11 - 2019.02
High School Certificate -
Curepipe College
School Certificate -
Bhujoharry College