Summary
Overview
Work History
Education
Skills
Languages
Timeline
AdministrativeAssistant
Beverley Abeelack

Beverley Abeelack

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals. Customer-oriented Reservation. Hardworking with excellent telephone sales skills. Works to answer all guests questions via phone or email to reach positive outcomes. Outgoing Reservation Agent recognized for using up-selling techniques to maximize revenue in Tourism industry. Adept at educating incoming guests of facility amenities and providing guidance on entertainment and restaurant venue.

Overview

12
12
years of professional experience

Work History

Reservation Agent

Atom Leisure / Happy Planet
11.2023 - Current
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Managed online booking inquiries and assisted guests with questions throughout entire booking cycle.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
  • Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.
  • Resolved various issues and discrepancies for customers.
  • Boosted revenue with upselling additional services such as room upgrades, meal plans, and special event bookings.
  • Handled billing information over phone.
  • Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
  • Coordinated group bookings for corporate clients or special events by liaising with sales representatives or event planners effectively throughout the process.
  • Assisted in updating promotional materials and packages to attract new clientele while retaining loyal customers.
  • Collaborated with team members to streamline reservation processes, ensuring a seamless guest experience from booking to checkout.
  • Provided personalized assistance for guests with specific needs or requests, fostering positive relationships and repeat business.
  • Utilized reservation software effectively to manage inventory, maintain rate structures, and track guest history accurately.
  • Monitored customer reviews and feedback to maintain satisfaction and provide superior customer service.
  • Maintained high levels of efficiency by managing multiple phone lines and email correspondence for reservation requests and adjustments.
  • Provided customers with information about availability and pricing.
  • Participated in ongoing training sessions to stay current on industry trends, best practices, and reservation system updates.
  • Maintained awareness of types of rooms available in different resort locations.
  • Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
  • Provided follow through on all calls with confirmations and dissemination of requested information.
  • Welcome group clients at airport.
  • Created engaging content for Facebook and websites.
  • Input new data, updated old records and cross-checked information to keep marketing database up-to-date.
  • Updated spreadsheets with statistical, financial and non-financial information.
  • Increased brand awareness by implementing targeted marketing campaigns and social media strategies.
  • Worked closely with product development teams to create and maintain marketing materials for sales presentations and client meetings.
  • Utilized Adobe Photoshop and Illustrator to design and create informational flyers and advertisements.

Marketing and Communications Assistant

ProContact Ltd
12.2021 - 10.2023
  • Crafted engaging content for Facebook and Instagram.
  • Maximized engagement rates by monitoring and engaging with social media posts, promptly reporting instances of misrepresentation to Manager.
  • Coordinated meetings between project members and clients to develop ideas, discuss progress and set goals.
  • Created innovative social media posts and schedules to drive engagement.
  • Planned and executed internal and external launch events.
  • Suggested ideas for creative and engaging social media posts.
  • Supported successful delivery of digital campaigns, designing appealing artwork in Photoshop.
  • Researched new tools, extensions and plug-ins to support productivity and efficiency.
  • Learned strategic methods for social media ad creation, management and optimization.
  • Collaborated with marketing manager, clients and partners to support marketing strategy development.
  • Followed brand imaging guidelines and created content to align with brand vision.
  • Managed social media interaction to increase target audience engagement.
  • Conducted market analysis to identify key customer segments and growth opportunities.

Veterinary Assistant

ProContact Ltd
02.2020 - 10.2023
  • Liaised between clients and clinic personnel to facilitate smooth clinic operations,
  • Used clinical knowledge and sound judgment to answer client questions and offer recommendations.
  • Answered busy multi-line telephone and directed calls and messages to appropriate personnel.
  • Updated client accounts and patient charts to maintain accurate and up-to-date files.
  • Explained charges and fees and assisted clients in understanding invoice line items.
  • Coordinated appointments for exams, treatments and surgical procedures.

Tele Agent

ProContact Ltd
03.2019 - 10.2023
  • Maintained accurate knowledge of current services to provide informative customer advice.
  • Attended regular product training to enhance customer advice.
  • Trained junior agents on customer service excellence, boosting customer satisfaction rates.
  • Established follow-up call systems to effectively resolve complaints and maintain customer loyalty.
  • Handled high call volumes with accuracy and efficiency for optimum productivity.
  • Processed complaints professionally, seeking effective, timely solutions for continued customer satisfaction.
  • Met call time quotas with concise communication and following established scripts.
  • Answered customer enquiries with excellent customer service skills.
  • Recorded customer information and interactions.

Recovery Officer

ProContact Ltd
05.2019 - 08.2022
  • Monitored accounts for compliance with established payment plans and flagged those in violation.
  • Exceeded collection target goals with assertive communication and negotiation skills.
  • Worked in call-centre environment handling manual and automatically dialed outbound calls.
  • Used scripted conversation prompts to convey current account information and obtain payments.
  • Negotiated customer repayment plans, consistently maximizing early payments to reduce debt recovery time.
  • Maintained high volume of calls to meet demands of busy group.
  • Maintained records on diary notes and debt status codes to support customer account accuracy.
  • Trained new team members on scripts, company services and performance strategies and provided mentoring.
  • Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances.

Accounting Clerk

NWS & Associates Ltd
01.2018 - 01.2019
  • Created and edited spreadsheets to present complex data using Microsoft Excel.
  • Resolved invoices queries and raised credit notes by communicating clearly and professionally.
  • Prioritized administrative tasks based on tight deadlines.
  • Followed documentation procedures to maintain robust recordkeeping system.
  • Verified invoices against purchase orders to support smooth execution of month-end processes.
  • Stored confidential information safely and securely in line with company protocol.
  • Processed transactions by assessing accuracy and completeness of information.
  • Deal with registrar of companies to recover certificate of incorporation, pay licenses for companies, recover extract of files and make transfer of shares.
  • Pay income tax, deposit of income tax, recover vat documents at Mauritius Revenue Authority (MRA).
  • Cash deposit at the bank.

Children's Entertainer

Paradise Beachcomber Golf Resort & Spa
12.2015 - 01.2016
  • Narrated live theatre shows, informing and entertaining audiences.
  • Prepared relevant props and costumes ahead of performances.
  • Choreographed and rehearsed new material for fresh and original performances.
  • Cleared and readied stages and dressing areas between performances.
  • Coordinated well-organized meet and greet activities.
  • Collaborated with performance teams to put on unique shows.
  • Employed techniques to build tension and excitement for dynamic shows.
  • Minimized hazards and risks when preparing staging areas.
  • Communicated safety rules to audiences to minimize risk.
  • Performed with energy and enthusiasm to fully engage audiences.
  • Developed fun, engaging learning experiences for children of varying ages.
  • Memorized routines for professional performances.

Administrative Secretary

No Limit Export Ltd
11.2012 - 12.2012
  • Processed, typed, edited and formatted documents to ensure accurate filing.
  • Dealt with routine enquiries at reception or by telephone and referred more complex matters to appropriate members of staff.
  • Acted as main contact for internal and external clients.
  • Typing letters, sending fax, quotation and mail.
  • Prepared sales and invoices.
  • Follow up with DHL, record sales, place order through suppliers.
  • In charge of administrative tasks, utility bills and registration of vehicle

Education

Diploma - Tourism Management

Delta Institute

GCSEs - English, French, Travel and Tourism, Sociology, General Paper

Adventist College

School Certificate - French, French Literature, Travel and Tourism, English, Mathematics, Economics, Sociology,

Bon et Perpetuel Secours College

Primary School -

Notre Dame du Bon Secours R.C.A

Skills

  • Canva
  • Creative content production
  • Crisis communications management
  • IG reels
  • Self-motivated
  • Instapage
  • Social customer care
  • Eye for detail
  • Marketing and advertising
  • Event planning
  • Schedule development
  • Event coordination
  • Team leadership and supervision
  • Employee training and development
  • Reporting and documentation
  • Records and database administration
  • Administrative office operations
  • Client relations
  • Resolving issues
  • Online customer service
  • Telemarketing
  • Customer communications
  • Customer Engagement
  • Reservation software
  • Typing Speed
  • Telephone reservations
  • Hotel accomodations
  • Data Entry
  • Problem-Solving
  • Phone and Email Etiquette
  • Customer Service
  • Reservation Management
  • Accommodation Planning
  • Reservation Confirmation
  • Group Travel
  • Creative Thinking

Languages

English
Intermediate
French
Fluent

Timeline

Reservation Agent

Atom Leisure / Happy Planet
11.2023 - Current

Marketing and Communications Assistant

ProContact Ltd
12.2021 - 10.2023

Veterinary Assistant

ProContact Ltd
02.2020 - 10.2023

Recovery Officer

ProContact Ltd
05.2019 - 08.2022

Tele Agent

ProContact Ltd
03.2019 - 10.2023

Accounting Clerk

NWS & Associates Ltd
01.2018 - 01.2019

Children's Entertainer

Paradise Beachcomber Golf Resort & Spa
12.2015 - 01.2016

Administrative Secretary

No Limit Export Ltd
11.2012 - 12.2012

Diploma - Tourism Management

Delta Institute

GCSEs - English, French, Travel and Tourism, Sociology, General Paper

Adventist College

School Certificate - French, French Literature, Travel and Tourism, English, Mathematics, Economics, Sociology,

Bon et Perpetuel Secours College

Primary School -

Notre Dame du Bon Secours R.C.A

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