Summary
Overview
Work History
Education
Skills
Languages
Hobbies
Timeline
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BERTHELOT RYAN

Petite Riviere

Summary

Dynamic and passionate professional with several experience in hospitality and customer service, notably as a Bartender at Hilton. Excelled in creating memorable customer experiences, demonstrated by increasing satisfaction through delicious cocktail crafting and efficient service. Skilled in cash handling and inventory stock, committed to cleanliness and hygiene. Proven ability to mentor and creating a good atmosphere for the team , showcasing leadership and a focus on self-improvement.

Overview

5
5
years of professional experience

Work History

Bartender

Hilton
Flic En Flac
01.2023 - 11.2024
  • Created attractive bar displays by strategically arranging bottles and glasses.
  • Working as bartender in one of the most famous restaurants and bar in Mauritius Ginger Thai
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Served high customer volumes during special events, nights, and weekends.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Mentor trainee's on drink preparation & garnish preparation.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Completed requisitions to maintain required stock par levels.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Learned and adapted quickly to new technology and software applications.

Waiter

Club Med/ Hilton/ Sugar Beach/ La Pirogue
Flic En Flac
09.2022 - 11.2024
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Communicated with kitchen staff to enable accurate food preparation.
  • Assisted in training new waitstaff, sharing best practices and improving overall team performance.
  • Always double check the orders with guest and write it clearly on the order book.

Clothing Sales

HHW
Rose Hill
11.2019 - 01.2020

Ability to deal with client and to sell products.

Beverage Department

Intermart
Beau Bassin
09.2020 - 12.2020

Able to manage and refill shelf in time specially in busy holidays.

Cashier

Intermart
Beau Bassin
04.2021 - 10.2021

Familiarize with money handling (change, refund, money inventory) and deal with hard customers.

Activity Guide

Casela
Cascavelle
07.2022 - 09.2022

At casela decovering the wide world and having conversations with foreign people.

Education

NC3 - Restaurant & Bar Services

Sir Gaetan Duval
Ébène
09.2024

Sc O-Level - School Certificate

La Confiance College
Beau Bassin
04.2021

Skills

    Perfectionism

    Friendly

    Focus

    Customer Service

    Passionate

    Cleanliness and hygiene

    Menu Memorization

    Bar service preparation

    Satisfaction

    Self improvement

Languages

French
Bilingual or Proficient (C2)
English
Advanced (C1)
Italian
Beginner (A1)

Hobbies

• Discovered new cocktails or garnish on internet.

• sports( running, kickboxing).

• General knowledge.

Timeline

Bartender

Hilton
01.2023 - 11.2024

Waiter

Club Med/ Hilton/ Sugar Beach/ La Pirogue
09.2022 - 11.2024

Activity Guide

Casela
07.2022 - 09.2022

Cashier

Intermart
04.2021 - 10.2021

Beverage Department

Intermart
09.2020 - 12.2020

Clothing Sales

HHW
11.2019 - 01.2020

NC3 - Restaurant & Bar Services

Sir Gaetan Duval

Sc O-Level - School Certificate

La Confiance College
BERTHELOT RYAN