Summary
Overview
Work History
Education
Skills
Languages
Languages
Timeline
Generic

Beena Devi Ramsurrun

Port Louis,Mauritius

Summary

Experienced hospitality and retail professional with strong supervisory and leadership skills. Proven ability to manage daily operations, lead teams, and deliver excellent customer service in luxury hotel and retail environments. Highly organized, reliable, and customer-oriented.

Overview

15
15
years of professional experience

Work History

Restaurant Supervisor

Royal Palm Beachcomber Luxury
, Mauritius
06.2025 - 07.2025
  • Supervised restaurant service operations during assigned shifts
  • Coordinated team activities to maintain luxury service standards
  • Ensured guest satisfaction through attentive and personalized service
  • Assisted in staff supervision and daily operational reporting
  • Maintained high standards of hygiene, cleanliness, and service excellence

Shop Assistant Manager

Chic & Shop
Azuri Village, Mauritius
01.2019 - 03.2025
  • Independently managed daily shop operations throughout the year
  • Supervised and supported shop staff to ensure excellent customer service
  • Handled stock control, ordering, receiving, and inventory management
  • Managed cash handling, billing, and daily sales reports
  • Ensured visual merchandising standards and attractive product displays
  • Provided customer assistance and resolved complaints professionally
  • Maintained cleanliness, security, and smooth overall shop operations.

Restaurant Supervisor

Constance Belle Mare Plage
, Mauritius
01.2011 - 01.2019
  • Supervised daily restaurant operations to ensure smooth and efficient service
  • Managed and motivated service staff, including duty allocation and shift scheduling
  • Ensured high standards of customer service and guest satisfaction
  • Handled guest complaints professionally and ensured prompt resolution
  • Coordinated with kitchen and management teams to maintain service quality
  • Trained new staff on service standards and hotel procedures
  • Ensured compliance with hygiene, safety, and hotel policies

Education

Secondary Education -

Universal college
Mauritius

Skills

  • Team Leadership & Supervision
  • Customer Service & Guest Relations
  • Restaurant & Retail Operations Management
  • Staff Training & Scheduling
  • Stock Control & Inventory Management
  • Cash Handling & Sales Reporting
  • Visual Merchandising
  • Complaint Handling & Problem Solving
  • Hygiene, Safety & Quality Standard
  • Time Management & Organization

Languages

Good, Good, Fluent

Languages

French
Upper Intermediate
B2
English
Upper Intermediate
B2

Timeline

Restaurant Supervisor

Royal Palm Beachcomber Luxury
06.2025 - 07.2025

Shop Assistant Manager

Chic & Shop
01.2019 - 03.2025

Restaurant Supervisor

Constance Belle Mare Plage
01.2011 - 01.2019

Secondary Education -

Universal college
Beena Devi Ramsurrun