Beeharry Arshad
Rue Des Aigrettes, Mahebourg
Summary
Motivated person with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable experiences.
Overview
8
8
years of professional experience
Work History
Assistant Waiter
La Vielle Rouge
08.2022 - Current
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Upsold appetizers, drinks and desserts to increase restaurant profits.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
Customer Support Agent
Intelcia
05.2020 - 06.2022
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Receptionist
Holiday Inn
01.2018 - 03.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
- Maintained confidentiality of information regarding clients and company.
Shop Associate
Mauritius Duty Free paradise
11.2015 - 12.2017
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
Education
Training - Customer Service Excellence
Soft Skills Consultant
Quatre BornesTraining - Office Administrator : Essential Skills
Soft Skills Consultant
Quatre BornesHigh School Diploma -
Imperial College
Forest-Side11.2015
Skills
- Word Processing
- Statistical Analysis
- Quality Control
- Administrative Support
- Customer Relations
- Problem-Solving Ability
- Telephone Skill
- Good listening skill
- Patience
- Team player
Languages
Creole
Native language
English
Proficient
C2
French
Proficient
C2
Hindi
Advanced
C1
Arabic
Intermediate
B1
Spanish
Elementary
A2
Timeline
Assistant Waiter
La Vielle Rouge
08.2022 - Current
Customer Support Agent
Intelcia
05.2020 - 06.2022
Receptionist
Holiday Inn
01.2018 - 03.2020
Shop Associate
Mauritius Duty Free paradise
11.2015 - 12.2017
Training - Customer Service Excellence
Soft Skills Consultant
Training - Office Administrator : Essential Skills
Soft Skills Consultant
High School Diploma -
Imperial College
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