Ludmilla Batterie
Quatre Bornes,PW
Summary
Results-driven Team Manager known for high productivity and efficient task completion. Possess specialized skills in team leadership, conflict resolution, and strategic planning. Excel in communication, adaptability, and problem-solving, ensuring success in fast-paced.
Rich of 15 years of working experience with history of leading successful project teams in diverse industries. Strengths include effective communication, strategic planning, conflict resolution and fostering team unity towards common goals. Proven ability to drive performance improvement through innovative leadership strategies and process optimization. Committed to creating collaborative environments that inspire team members to achieve organizational objectives.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Team Manager
Allianz Services Mauritius
Ebène, PW
01.2022 - Current
- Facilitated weekly team meetings to discuss progress, address challenges, and plan future activities.
- Created a positive work environment by setting clear expectations and providing resources necessary for success.
- Ensuring that the contract is properly executed (processes, KPIs, etc.).
- Mobilising, developing and assessing teams (setting individual objectives, monitoring quantitative and qualitative targets, assessing results, etc.)
- In charge of organising and managing the business. Planning resources according to flows in conjunction with the flow regulator.
Manager - Training and Quality
Allianz Services Mauritius
Ebène , PW
01.2020 - 11.2024
- Designed training modules implementing strategic business practices and organizational behavior training concepts.
- Collaborated with internal teams to produce and maintain knowledge base content.
- Implemented corrective action plans when necessary following customer complaints or audit findings.
- Monitored the performance of employees against established metrics related to process efficiency and effectiveness.
- Effectively trained instructors and supervisors on techniques for managing employees.
- Analyzed customer surveys or focus group responses related to product and service quality issues.
Supervisor of Operations
Allianz Services Mauritius
Ebène , PW
05.2016 - 01.2020
- Guided employees in handling difficult or complex problems.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Coordinated with other departments to ensure smooth flow of work processes and communication.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Measured and reviewed performance via KPIs and metrics.
Claims Handler
Allianz Services Mauritius
Ebène, PW
10.2014 - 05.2016
- Checked documentation for appropriate coding, catching errors and making revisions.
- Advised customers on the status of their claims throughout the process.
- Processed claims according to established quality and production standards and made corrections and adjustments to solve problems.
- Examined policy provisions in order to determine coverage eligibility.
- Examined claims, records and procedures to grant approval of coverage.
- Assessed damage or loss resulting from an insured event.
Business Development Officer
Apollo Blake Solutions Ltd
Ebène , PW
06.2013 - 02.2014
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Monitored industry news and developments to stay abreast of current trends.
- Listened to customer needs to identify and recommend best products and services.
- Established and maintained relationships with key stakeholders, including clients, partners, and suppliers.
- Provided input on promotional materials including brochures, flyers, web content.
Sales Chat Agent
Apollo Blake Solutions
Ebène , PW
02.2012 - 06.2013
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Maintained an up-to-date knowledge of company products and services offerings.
- Identified customer needs by asking questions and advising on best solutions.
Customer Service Representative
Euro CRM
Moka, MK
03.2010 - 01.2012
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained a high level of professionalism when dealing with difficult customers.
- Developed strong customer relationships to encourage repeat business.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Education
Brevet De Technicien Supèrieur - Insurance
MCCI Business School
Ebène 07-2019
Skills
- Motivational
- Influencing skills
- Operational excellence
- Customer focus
- Performance appraisal
- Performance coaching
- Recruitment support
Languages
French
First Language
English
Advanced (C1)
C1
Certification
- Yellow Belt Training Certificate.
- ICCI Base de l'assurance IARD.
- Computer Repair and Maintenance.
- Higher School Certificate.
- School Certificate.
Affiliations
- Fishing.
- Swimming.
- TV
Timeline
Team Manager
Allianz Services Mauritius
01.2022 - Current
Manager - Training and Quality
Allianz Services Mauritius
01.2020 - 11.2024
Supervisor of Operations
Allianz Services Mauritius
05.2016 - 01.2020
Claims Handler
Allianz Services Mauritius
10.2014 - 05.2016
Business Development Officer
Apollo Blake Solutions Ltd
06.2013 - 02.2014
Sales Chat Agent
Apollo Blake Solutions
02.2012 - 06.2013
Customer Service Representative
Euro CRM
03.2010 - 01.2012
Brevet De Technicien Supèrieur - Insurance
MCCI Business School