BASSIRAH EMAMBOKUS
Summary
Accomplished solution-oriented professional with 18 years of experience in the banking sector. Extensive expertise in client engagement and relationship management, professional networking, and process improvements. Demonstrates a deep understanding of product and process knowledge, persuasive communication, and negotiation expertise. Dedicated to improving company sales goals and meeting business objectives. Possesses strong IT infrastructure insights and a customer-focused approach, ensuring effective decision making and sales results. Skilled in customer retention tactics and value-added selling, consistently driving business growth. Career goal: to leverage skills in a dynamic environment to contribute to business growth, customer satisfaction and to achieve organizational success.
Overview
18
18
years of professional experience
Work history
Service Officer and Business analyst
SBM Bank (Mauritius) Ltd
Corporate Banking Division
03.2024 - Current
- Provided excellent customer service for high customer satisfaction and to support brand loyalty and positive image.
- Helped to automate manual operation which was very time consuming
- Effective and timely resolution of queries.
- Developed and sustained positive internal and external relationships to optimize business performance.
- Handled local and telegraphic transfers.
- Assisted in Managing a portfolio of very large corporate customers.
- Managed payment arrangements with customers and recommending same to Relationship Managers and Portfolio Lead.
- Processed Trade Finance requests including import loans, bank guarantees and Letter of Credit.
- Updated relevant customer information and KYC as and when required including customer review.
- Helped to increase treasury dealings and growing corporate business by identifying business opportunities.
- Assisted customers to open Corporate Bank accounts and Fixed deposits.
- Processed bank products and services such as Credit Card, Internet Banking, Cheque Book among others.
- Prepare and recommend credit proposals in line with Bank's credit policies.
- Analyse Financial Statements and inputting same in relevant scoring system to ensure proper Credit rating.
Relationship & Service Officer
SBM Bank (Mauritius) Ltd
Microfinance and SME Banking Division
01.2012 - 02.2024
- Identified and developed new business opportunities, expanding existing client bases for increasing bank's profitability.
- Managed long-term customer relationships to increase revenue.
- Advised clients on financial products, services, strategies and tailored solutions to meet unique needs.
- Conducted face-to-face meetings/ site visits and managing a portfolio of SME customers.
- Prepared and recommended new credit proposals and annual reviews.
- Recommendation of excesses on account;
- Cultivated productive working relationships with key stakeholders.
- Directly involved in the establishment of SBM Microfinance.
- Helped to build up SBM Microfinance credit policy, procedure manual and relevant sales note and application form.
- Trained external recruits who joined Microfinance Team.
- Successfully built up a portfolio of over 500 Microfinance customers through data mining, field works and own networking.
- Assisted to design appropriate marketing strategies and campaigns to attract new clients.
- Met personal and team sales targets whilst providing outstanding service.
- Played supervisory role within Microfinance team along with my official Relationship Officer role.
- Ensured outstanding customer service with quick turnaround times and excellent rapport building.
Test Executor and Trainer
SBM Bank (Mauritius) Ltd
Flamingo Project, Mauritius, Rodrigues and Madagascar
01.2015 - 10.2016
- Championed change management initiatives to achieve a smoother transition during the change of IT systems.
- Tested new software applications on behalf of SME and other departments.
- Training of SBM of staffs in Mauritius, Rodrigues and Madagascar.
- On-site support during go-live and simulation.
- Working on procedure manuals and training scripts and presentation.
Teller, CSR and Loan Officer
SBM Bank (Mauritius) Ltd
Retail Banking Division
07.2007 - 12.2011
- Processed cash deposits and withdrawals for customers.
- Handled loan and credit card payments.
- Attended to cheque book request, mobile and internet banking applications.
- Managed FCY transactions.
- Daily ATM replenishment and balancing.
- Customer Servicing Activities including opening of Retail and SME accounts, attending to corporate and private customers calling in the service units.
- Handled customer complaints promptly and effectively by providing appropriate solutions to guarantee positive outcomes.
- Cross selling of bank's products and services.
- Loan and credit card processing.
- Built effective networks through regular field works, excellent customer service, fostering relationships based on mutual trust and encouraging collaboration.
Education
Master of Business Administration -
Management College of South Africa
2015/ - 2017/
Bachelor of Business Administration -
Management College of South Africa
2010/2010 - 2013/2013
ACCA level 1 and level 2 (ongoing) -
London College of Accountancy
2007 - 2008
The City & Guilds of London Institute
/2006 - /2007
Skills
- Client Engagement and Relationship Management
- Professional Networking
- Process optimisation techniques
- Solution oriented
- Process and product proficiency
- Persuasive communication
- Negotiation expertise
- IT infrastructure insights
- Customer focused
- Effective decision making
- Sales and results-focused
- Customer retention tactics
- Value-added selling
Timeline
Service Officer and Business analyst
SBM Bank (Mauritius) Ltd
03.2024 - Current
Test Executor and Trainer
SBM Bank (Mauritius) Ltd
01.2015 - 10.2016
Relationship & Service Officer
SBM Bank (Mauritius) Ltd
01.2012 - 02.2024
Teller, CSR and Loan Officer
SBM Bank (Mauritius) Ltd
07.2007 - 12.2011
Master of Business Administration -
Management College of South Africa
2015/ - 2017/
Bachelor of Business Administration -
Management College of South Africa
2010/2010 - 2013/2013
ACCA level 1 and level 2 (ongoing) -
London College of Accountancy
2007 - 2008
The City & Guilds of London Institute
/2006 - /2007
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